تصفح جميع التصنيفات
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الأمن في الداخلية
أفضل تطابق
تصفية·1
الأمن
الداخلية
راتب
نوع الوظيفة
نوع مكان العمل
الوحدة النقدية
الموقع:الداخلية
الفئة:الأمن
وكيل خدمة الضيوف64056134720258120
Indeed
وكيل خدمة الضيوف
ملخص المسؤولية العامة 1\. التواصل بطريقة ودّية ومحسوبة واحترافية مع الضيوف والموردين وكذلك الزملاء 2\. البقاء على اطلاع وإبلاغ المشرف بكافة الأمور التي قد تؤثر على عملك أو على خدمة الفندق أو سمعته 3\. الحفاظ دائمًا على مظهر نظيف ومرتب وفقًا لمعايير الفندق في المظهر العام 4\. التحلّي بالمرونة والانفتاح على التغيير في مهام العمل، أو منطقة العمل، و/أو الجدول الزمني لتلبية احتياجات العمل 5\. التحلي بالتفهّم والدعم والتشجيع والمساعدة تجاه الضيوف وكذلك الموردين وزملاء العمل 6\. الاهتمام ببيئة العمل والتأكد من أن تكون مرتبة ومحفوظة جيدًا 7\. أن تكون شخصًا موثوقًا به وتحرص على الحضور في الوقت المحدد 8\. معرفة دورك في حالات الطوارئ مثل التهديدات بالقنابل أو الفيضانات أو الحرائق 9\. فهم دليل الموظف والامتثال للمعايير التي يحددها 10\. تنفيذ جميع التعليمات المعقولة من الناحية المهنية التي يُصدرها لك المشرف الخبرة التقنية 1\. الحفاظ على صورة ودودة وأنيقة ومريحة أمام الضيوف 2\. إعداد بطاقات التسجيل للضيوف الوافدين والتأكد من إكمالها بشكل صحيح وتزويد المعلومات المطلوبة 3\. الحفاظ على السجلات الدقيقة وإبلاغ الأقسام الأخرى بوصول الضيوف وتغيير الغرف والمغادرة والترتيبات الخاصة لكبار الشخصيات 4\. تحديث قائمة الوصول الحالية وأن يكون لديك معرفة يومية بقائمة كبار الشخصيات والضيوف العائدين وضيوف الأجنحة 5\. التحقق من غرف وصول كبار الشخصيات مع مدير/مشرف الخدمة المنزلية والتأكد من أن كل شيء على ما يرام (النظافة/وسائل الراحة) 6\. مقابلة الضيوف الوافدين ووداع الضيوف المغادرين 7\. مرافقة ضيوف كبار الشخصيات والضيوف العائدين وضيوف الأجنحة إلى غرفهم 8\. التعامل مع تسجيل الدخول داخل الغرفة لضيوف كبار الشخصيات والضيوف العائدين وضيوف الأجنحة 9\. تحديث ومساعدة في الحفاظ على سجلات دقيقة لتاريخ الضيوف من أجل تقديم أفضل خدمة للضيوف العائدين 10\. تقديم التحية الشخصية لأعضاء Alila Link متى أمكن ذلك 11\. القدرة على التعامل مع أي استفسارات من أعضاء Alila Link 12\. القدرة على التعامل مع البريد والرسائل 13\. التحلي بالدبلوماسية تجاه شكاوى الضيوف وطلباتهم واستفساراتهم 14\. استخدام بطاقة تعليقات الضيوف لتقديم الملاحظات والتوصيات لتحسين المنتج/الخدمة 15\. تسجيل جميع الاقتراحات والتعليقات من الضيوف 16\. الترويج النشط للمرافق الداخلية للضيوف 17\. الإلمام التام بمرافق الفندق وخدماته 18\. تزويد الضيوف بأحدث المعلومات عن الفندق والأحداث الجارية 19\. فهم جميع أنشطة الترويج في الفندق، مثل الباقات الخاصة وAlila Link وغيرها 20\. أن تكون دائمًا متاحًا للتعامل مع طلبات الضيوف وأداء دور "المضيف" في اللوبي ومناطق الاستقبال العامة 21\. توفير الأمان والخصوصية للضيوف من خلال الحفاظ على معلومات جميع الضيوف سرية ما لم يُطلب خلاف ذلك من الضيوف 22\. الحفاظ على حضور فعّال في اللوبي 23\. إعداد التقارير والقوائم المطلوبة 24\. القدرة على إجراء جولة في الفندق في أي وقت مطلوب 25\. الترحيب بالضيوف ومساعدتهم بأقصى قدر من الأدب والاهتمام أثناء إقامتهم 26\. ضمان رضا أكبر عدد ممكن من الضيوف من خلال التعرّف الشخصي والاهتمام السريع والودي طوال فترة إقامتهم 27\. التحقق من غرف كبار الشخصيات والأجنحة للتأكد من توفير جميع وسائل الراحة للضيوف وفقًا لذلك 28\. أداء جميع المهام ضمن قسم المكتب الأمامي كما يلي: الاستقبال، Z\-Line والحجوزات 29\. مساعدة مدير المناوبة ووكلاء خدمة الضيوف الكبار في أعمالهم 30\. إجراء مكالمات مجاملة مع حد أدنى من 10 ضيوف داخل الفندق لجمع تعليقات الضيوف وملاحظة احتياجاتهم 31\. المساهمة في الكفاءة التشغيلية الشاملة من خلال أداء مهام أخرى ذات صلة يتم تعيينها 32\. الحفاظ على دفتر اليومية الذي يُعد أداة تواصل حيوية بين موظفي علاقات الضيوف في أدوار العمل ومتابعة المهام 33\. أن يكون على دراية كاملة بالتشغيل، ويكون قادرًا على إتمام عملية تسجيل الدخول/المغادرة وإدارة ملفات Opera بثقة.
Ad Dakhiliyah ‍Governorate, Oman
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