We are seeking a highly skilled and customer focused **End User Support Engineer** to lead and manage daily end\-user support operations. This role requires hands\-on troubleshooting, escalation handling, ticket management, and close coordination with internal teams to ensure seamless IT support for employees. The ideal candidate should have strong communication skills, a proactive mindset, and the ability to prioritize issues effectively. **Purpose, Essential Duties and Responsibilities:** * Serve as the first point of contact for end\-users seeking technical assistance via ticketing systems, email, or in\-person. * Provide L1\-level technical support for desktops, laptops, printers, mobile devices, and other peripherals. * Troubleshoot hardware, software, operating system (Windows/Mac). * Troubleshoot basis network related issues. * Manage day\-to\-day support requests, incidents, and service tickets; ensure timely resolution and proper documentation. * Coordinate with L2/L3 teams for escalated issues and follow up on pending items. * Install, configure, and maintain end\-user hardware and software as per company standards. * Support common applications like Microsoft 365, Outlook, Teams, Zoom, and standard business productivity tools. * Perform user account management (AD, O365\), password resets, and access provisioning. * Maintaining daily backup checks and validation. * Maintain asset inventory and update records for hardware and software deployed. * Educate users on basic IT practices, security protocols, and self\-service tools. * Ensure SLA adherence and contribute to periodic reporting of support metrics. **Required Skills \& Qualifications:** * 5\+ years of experience in a desktop support/helpdesk or end\-user support environment. * Strong knowledge of Windows OS (7/10/11\), macOS, and Microsoft Office 365\. * Familiarity with Active Directory, O365 and basic networking * Hands\-on experience in hardware troubleshooting and software installations. * Excellent interpersonal, communication, and customer service skills. * Ability to multitask, prioritize, and manage time effectively in a fast\-paced environment. **Qualifications / Certifications** * Educational Background: Bachelors in computer science / engineering graduates with IT major * Microsoft 365 Fundamental Certification. Job Type: Full\-time