Dir-Operations-D

Description

Job Summary: This position is responsible for hotel operations, developing and implementing departmental strategy, ensuring brand standards, guest needs, and employee satisfaction to increase revenue and maximize financial performance. Key Highlights: 1. Perform the role of Hotel Operations Business Leader 2. Develop and implement departmental strategy 3. Ensure implementation of brand service strategy and brand initiatives **Additional Information** **Job Number**26102326 **Job Category**Rooms \& Guest Services Operations **Location**Ad Dakhiliyah, Nizwa, Oman, Oman, 611 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Perform the role of Hotel Operations Business Leader. Scope of responsibility may include Front Office, Recreation/Health Club, Housekeeping, Food & Beverage/Kitchen, and Engineering/Maintenance. Collaborate with direct reports (Department Heads) to develop and implement departmental strategy and ensure execution of brand service strategy and brand initiatives. This position ensures hotel operations meet brand standards, target guest needs, and employee satisfaction, with a focus on increasing revenue and maximizing departmental financial performance, while building positive owner relationships. Develop and implement hotel-wide strategies that deliver products and services meeting or exceeding the expectations of brand target guests and employees, achieving return on investment. **Candidate Profile** **Education and Experience Requirements** * Two-year degree in Business Administration, Hotel and Restaurant Management, or related field from an accredited university; plus four years of experience in guest services, front office, housekeeping, sales and marketing, management operations, or related field. Or * Four-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related field; plus two years of experience in guest services, front office, housekeeping, sales and marketing, management operations, or related field. **Core Work Activities** **Manage Profitability** * Showcase and communicate key drivers of guest satisfaction to the brand's target guests. * Analyze service issues and identify trends. * Make and execute necessary decisions to drive the hotel toward its goals. * Partner with the hotel management team to develop operational strategies aligned with the brand's business strategy and lead their execution. **Manage Revenue Goals** * Oversee hotel operational sales performance against budget. * Review reports and financial statements to assess hotel operational performance versus budget. * Guide and support the operations team in effectively managing occupancy, room rates, payroll, and controllable expenses. * Review payroll progress reports and compare budgeted payroll to actual payroll; guide direct reports to address problem areas and hold the team accountable for results. **Lead Operations and Departmental Teams** * Champion the brand's product and service delivery vision and ensure alignment across the hotel leadership team. * Develop systems and keep staff informed of guest satisfaction results. * Communicate clear, consistent messages regarding departmental goals to achieve desired outcomes. **Manage Guest Experience** * Review guest feedback with the leadership team and ensure appropriate corrective actions are taken. * Respond to and resolve guest issues and complaints. * Remain readily available and regularly engage with guests to gather feedback on product quality, service levels, and overall satisfaction. * Create an atmosphere in all guest rooms and food and beverage areas that meets or exceeds guest expectations. **Manage and Conduct Human Resources Activities** * Promote development of creative solutions to overcome barriers and ensure implementation to continuously improve guest satisfaction results. * Ensure fair and equitable treatment of employees. * Ensure regular communication within Operations (e.g., pre-shift briefings, staff meetings). * Cultivate employee commitment to delivering exceptional service, participate in daily stand-up meetings, and model required service behaviors in all interactions with guests and employees. * Incorporate guest satisfaction into employee/operational meetings and emphasize creating innovative approaches to continuously improve outcomes. * Use the performance evaluation process to set goals and expectations for direct reports and hold employees accountable for successful performance. * Solicit employee feedback, maintain an “open-door” policy, and review employee satisfaction results to identify and address employee concerns or issues. * Ensure hotel policies are applied fairly and consistently, complete disciplinary procedures and documentation per Standards and Local Standard Operating Procedures (SOPs and LSOPs), and support peer review processes. * Conduct annual performance evaluations with direct reports per Standard Operating Procedures. * Support change initiatives, ensure implementation of brand and regional business initiatives, and communicate follow-up actions to the team as needed. *Marriott International is committed to being an equal opportunity employer and welcomes all applicants, providing equal employment opportunities. We strive to create a work environment that values and celebrates the unique backgrounds of our employees. The interplay of our employees’ cultures, talents, and experiences is our greatest strength. We pledge not to discriminate based on any protected characteristic, including disability, veteran status, or any other characteristic protected by applicable law.* Courtyard by Marriott is passionate about delivering exceptional service to travelers worldwide, thoughtfully meeting their needs. This passion not only inspired us to pioneer the first hotel brand designed specifically for business travelers but also continues to drive Courtyard by Marriott to deliver remarkable experiences for every guest on every journey. Though the Courtyard by Marriott team is relatively small, its ambitions are great—we welcome high-performing, enthusiastic individuals eager to join us in delivering guest experiences that exceed expectations while enjoying continuous growth and self-improvement. Join Courtyard by Marriott and become part of Marriott International’s extraordinary portfolio of brands. **Launch your career here**, realize your personal value, **pursue** your life goals, **integrate** into an outstanding global team, and **showcase** your authentic self.