F & B SUPERVISOR

Description

Summary We are looking for a dynamic, outgoing, and enthusiastic – F\&B Supervisor with a strong background and experience in food and beverage, must have strong understanding of high\-quality customer service and guest satisfaction join our energetic, enthusiastic, and passionate team. **General Responsibility** * Oversee all front and back of the house restaurant operations. * Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally. * Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc. * Always present a clean and tidy appearance in accordance with the hotel’s grooming standards. * Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs. * Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues * Maintain quality control for all food and beverage. * Be reliable and ensure you and all team members are at work on time. * Project future needs for goods, fruits, beverage stationary, cleaning product order accordingly. * Oversee heath code compliance and sanitation standards. * Carry out all professionally reasonable instructions given by your superior. * Monitoring inventory for CCG and all equipment required for outlets. * Conducting regular inspection of despence bar/ lounge bar to determine whether proper standards of hygiene. * Monitoring the restaurant cash flow and settling outstanding bills. * Checking in on dining guests to enquire about food and service quality. * Resolving guests complaints in professional manner. * Generate weekly, monthly and annual reports. * Attend quarterly P\&L meeting. * Seek ways to cut waste and decrease operational costs. **PHYSICAL EFFORT:\-** This position requires minimal stooping , lifting and substantial walking. All employees must maintain an neat, clean and well\-groomed appearance. **WORK CONTACTS:\-** Daily contact with restaurant manager or F\&B manager etc. **WORKING CONDITION:\-** Must be able to work in a high volume fast paced environment. Technical Expertise Restaurant Supervisor * Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager. * Ensure service style, table top and overall presentation of the product in accordance with the hotel’s image. * Responsible in making floor assignment during the shift. * Responsible in keeping the operation running smoothly. * Find the guest feedback, and take necessary action if something is not match with the standard. * Reviewing customers surveys to develop and implement way to improve customer service. Qualifications * Ideally with a relevant degree or diploma in Hospitality or Tourism management. * Minimum 2\-3 years work experience hotel operations. * Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader * Must have open availability, able to work any shift, weekends and holidays.