Customer Service Representative

Description

Summary: SamiCash Financial Services LLC is seeking a dedicated and customer-focused Customer Service Representative to join their growing team, ensuring a smooth and professional service experience. Highlights: 1. Opportunity to build a career in the financial services and fintech industry 2. Supportive and professional work environment with growth opportunities 3. Continuous learning and skill development programs **Job Title:** Customer Service Representative / Call Center Agent **Job Summary** SamiCash Financial Services LLC is seeking a dedicated and customer\-focused Customer Service Representative to join our growing team in Salalah. This is an excellent opportunity for individuals who enjoy helping people, solving problems, and building a career in the financial services and fintech industry. You will be the first point of contact for customers, ensuring a smooth and professional service experience. **Key Responsibilities** * Handle inbound and outbound customer calls, emails, and chat inquiries * Provide accurate information about company services, accounts, and transactions * Resolve customer concerns efficiently while maintaining a high level of professionalism * Maintain detailed records of customer interactions in the system * Assist customers with account verification and basic troubleshooting * Escalate complex issues to the appropriate department when necessary * Meet performance targets including response time and customer satisfaction **Requirements** * High school diploma or equivalent (Bachelor’s degree is a plus) * Previous experience in customer service, call center, or support roles preferred * Strong communication skills in English (Arabic is an advantage) * Basic computer skills and familiarity with CRM systems * Ability to handle multiple tasks and work in a fast\-paced environment * Positive attitude and strong problem\-solving skills **Benefits** * Performance\-based incentives * Paid annual leave and public holidays * Career growth and internal promotion opportunities * Training and development programs **Work Schedule** * 8\-hour shifts * Rotational schedule (including weekends if required) **About the Company** SamiCash Financial Services LLC is a fast\-growing financial technology company providing digital payment solutions and financial support services to individuals and businesses. We are committed to innovation, reliability, and delivering excellent customer experiences. **Why Join SamiCash?** * Supportive and professional work environment * Opportunities to grow within a rapidly expanding fintech company * Continuous learning and skill development * Competitive compensation and recognition for performance **How to Apply** If you are passionate about customer service and ready to grow your career, apply now by submitting your updated CV. Shortlisted candidates will be contacted for the next steps. Job Type: Full\-time Pay: RO4,800\.000 \- RO7,200\.000 per year Work Location: In person