**Additional Information** **Job Number**25161329 **Job Category**Spa **Location**W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Advise employees on general property information, internal groups, policy changes or any other relevant information. Respond to general inquiries about available services, property and available facilities. Confirm the client's first and last name and the type of treatment scheduled prior to the start of the treatment. Monitor and adhere to the schedule throughout the day. Notify service providers of last-minute changes or additions to the schedule and resolve scheduling issues as needed. Promote and sell spa/salon services as well as retail products. Complete request forms for additional products, supplies and equipment. Inspect work areas, tools or equipment to ensure they meet company standards. Inform Engineering department of maintenance and repair needs for the spa/salon. Assist management with hiring, training, scheduling, motivating and coaching employees; and serve as a role model. Report accidents, injuries and unsafe working conditions to management. Follow all company policies and procedures; ensure a clean and complete uniform is worn; maintain a neat and professional appearance at all times while on property; uphold confidentiality when handling brand and/or hotel-specific information; protect all company assets. Welcome and greet all guests according to company standards; anticipate and address guest service needs; assist disabled individuals; thank guests with genuine appreciation. Use clear and courteous language in all communications; prepare and review written documents accurately and completely; answer the telephone using proper etiquette. Develop and maintain positive working relationships with others; support team efforts to achieve common goals. Comply with quality assurance expectations and standards; develop and implement plans to improve quality or corrective actions. Be accustomed to standing, sitting and moving for extended periods of time. Move, lift, carry, push, pull and place objects weighing up to 10 pounds (4.5 kg) without assistance. Perform other reasonable job duties as requested by supervisors. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent secondary education. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to promoting equal employment opportunity, treating every individual with dignity and providing equal opportunities for all. We have created an environment where the unique characteristics of our employees are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills and experiences of our workforce. We are committed to preventing discrimination based on protected characteristics, including disability, veteran status and any other aspect covered by applicable law.* At W Hotels, our mission is to spark curiosity and broaden horizons. Our properties offer authentic life experiences. We aim to open doors and minds, and we are greatly inspired by new faces and new experiences. We are deeply committed to listening and responding to all needs, allowing us to reinvent luxury standards worldwide. The Whatever/Whenever service embodies our service culture and philosophy, bringing our guests' passions to life. If you are original, creative and forward-thinking, welcome to W Hotels. By joining the W Hotels team, you also become part of the Marriott International portfolio of properties. **Choose** a company that empowers you to bring your best self, **give** meaning to your career, **be part** of an incredible international team, and **become** the best version of yourself.