Description
Summary:
Seeking a Senior IT Support Specialist to manage and support IT infrastructure and end-user environments on-site, ensuring smooth and secure operations.
Highlights:
1. Manage Windows 10/11, macOS, and Windows Server environments
2. Provide Tier 2/3 end-user support across multiple platforms
3. Configure and monitor Microsoft 365 security features
We are looking for a skilled Senior IT Support Specialist to manage and support IT infrastructure and end\-user environments. This position will be deputed to a customer site, and the candidate will be responsible for providing high\-quality on\-site IT support while ensuring smooth and secure IT operations.
**Key Responsibilities**
* Administer and support Windows 10/11 desktops and macOS devices
* Manage Windows Server 2012\+ environments and Active Directory
* Provide Tier 2/3 end\-user support across desktop, mobile, and cloud platforms
* Manage Microsoft Intune and Entra ID (Azure AD)
* Deploy and support VMware and/or Hyper\-V virtualization platforms
* Configure and monitor Microsoft 365 security features (DLP, data classification, compliance)
* Support onboarding and offboarding with proper access and security controls
* Troubleshoot hardware, software, and network issues efficiently
**Required Skills**
* Strong hands\-on experience in Windows and macOS environments
* Experience with Windows Server and Active Directory
* Experience with VMware or Hyper\-V virtualization
* Knowledge of Microsoft Intune, Entra ID, and Microsoft 365 security
* Strong troubleshooting and communication skills
**Additional Requirement**
Candidate should be willing to work from the customer location and support activities after office hours, weekends, and public holidays when required.
Job Type: Full\-time
Work Location: In person