Senior QA Engineer – CRM Testing | Microsoft Dynamics 365

Description

Summary: Seeking a Senior QA Engineer with extensive Microsoft Dynamics CRM/Dynamics 365 and banking domain experience to lead CRM SIT testing across various applications. Highlights: 1. Lead CRM SIT testing across functional, integration, and regression scenarios. 2. Utilize Microsoft Dynamics CRM/Dynamics 365 and strong banking domain knowledge. 3. Engage in API testing, database validation, and defect management. **About the Role** We are looking for a **Senior QA Engineer – CRM Testing** with strong hands\-on experience in **Microsoft Dynamics CRM/Dynamics 365** and a solid **Banking/BFSI domain background**. The ideal candidate will independently manage **CRM SIT testing**, including functional, integration, regression, API, database, and end\-to\-end testing across CRM and banking applications. **Key Responsibilities** * Perform functional, regression, integration, SIT/UAT, UI, role\-based, and end\-to\-end testing. * Conduct hands\-on testing of **Microsoft Dynamics CRM/Dynamics 365**, preferably On\-Premise. * Test CRM modules including: * Customer 360 * Sales \& Prospect Management * Marketing \& ClickDimensions * Customer Service * Complaints \& Service Requests * Perform **API testing using Postman** and validate REST API integrations. * Prepare and execute detailed test cases covering positive and negative scenarios. * Perform data migration and database validation testing using SQL. * Manage defects using **JIRA** and ensure proper severity and priority classification. * Conduct regression testing after defect fixes and system changes. * Coordinate with Developers, Business Analysts, Project Managers, and business stakeholders. * Prepare test plans, execution reports, defect reports, dashboards, and testing status updates. * Independently manage CRM SIT activities, including test data preparation and testing prerequisites. * Support testing across banking channels including **Core Banking, Internet Banking, Mobile Banking, e\-Channels, Cards, and Payments**. * Ensure testing activities align with Agile, SDLC, STLC, and QA best practices. * Support stakeholders and clients in requirement clarification and testing\-related walkthroughs. **Required Skills \& Experience** * **10\+ years of total experience** in QA/testing within Banking, BFSI, or IT environments. * Strong hands\-on experience with **Microsoft Dynamics CRM/Dynamics 365**; On\-Premise experience preferred. * Strong Banking/Core Banking domain knowledge. * Real\-time project experience across CRM modules is essential. * Experience in **SIT, UAT, functional, integration, regression, web, and application testing**. * Experience testing banking applications such as: * Core Banking * Internet \& Mobile Banking * e\-Channels * Cards * Payments * Loans * Hands\-on **API testing using Postman** or equivalent. * Good knowledge of **SQL/database testing and data validation**. * Experience with **JIRA or equivalent defect/test management tools**. * Strong understanding of **SDLC, STLC, Agile methodologies, and QA processes**. * Strong test case preparation, requirement analysis, defect management, and reporting skills. * Excellent communication, documentation, and stakeholder management skills. * **Selenium/automation testing experience is an advantage.** **Education** **BE/B.Tech, B.Sc. IT, or equivalent degree** with a specialization in Information Technology or a related field. **Preferred** * Previous experience in a **banking environment in the Middle East**. * Experience with Microsoft Dynamics CRM On\-Premise. * Strong experience independently managing CRM SIT testing. Pay: From RO1,300\.000 per month Work Location: In person