IT Support

Description

Summary: Piprox Solutions is seeking a proactive IT Support Specialist to provide technical assistance, troubleshoot hardware and software, and ensure reliable IT operations. Highlights: 1. Provide first-line technical support for hardware, software, and network issues. 2. Troubleshoot and resolve technical problems in a timely manner. 3. Educate users on IT best practices and security procedures. IT Support Specialist **Company:** Piprox Solutions **Location:** Office 24, Qurum, Muscat, Oman **Employment Type:** Full\-Time **Salary:** OMR 8,400 per year Job Summary Piprox Solutions is seeking a proactive and customer\-focused IT Support Specialist to provide technical assistance to employees and maintain the organization's IT systems. The successful candidate will troubleshoot hardware and software issues, support end users, and help ensure reliable and secure IT operations. Key Responsibilities * Provide first\-line technical support for hardware, software, and network\-related issues. * Install, configure, and maintain computers, printers, and other IT equipment. * Respond to support requests and resolve technical problems in a timely manner. * Assist with user account management, password resets, and access permissions. * Monitor system performance and report recurring issues. * Support the setup and maintenance of office networks and connectivity. * Maintain accurate records of support tickets and technical documentation. * Assist with software updates, system upgrades, and data backups. * Educate users on IT best practices and security procedures. * Collaborate with vendors and external service providers when necessary. Requirements * Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field. * Previous experience in IT support, help desk, or technical support roles preferred. * Knowledge of Windows operating systems, Microsoft Office applications, and basic networking concepts. * Strong troubleshooting and problem\-solving skills. * Excellent communication and customer service abilities. * Ability to prioritize tasks and work independently. * Familiarity with ticketing systems and remote support tools is an advantage. * Fluency in English; additional language skills are beneficial. Benefits * Competitive salary of OMR 8,400 per year. * Professional work environment and supportive team. * Opportunities for training and career development. * Paid annual leave and benefits in accordance with Oman labor regulations. How to Apply Interested candidates may apply through Indeed or contact: **Contact Person:** Bernard Piprox **Email:** bernard@piprox.com **Reference Code:** PPX315 Pay: RO8,400\.000 per year Work Location: In person