Summary: An IT Support Specialist helps users resolve technical issues and ensures smooth operation of an organization's computer systems, networks, and devices. Highlights: 1. Assist users with hardware, software, and network problems 2. Diagnose and fix technical issues 3. Maintain cybersecurity and educate users An **IT Support Specialist** is responsible for helping users solve technical issues and ensuring that an organization’s computer systems, networks, and devices run smoothly. **Key Responsibilities** * **Technical Support:** Assist employees or customers with hardware, software, and network problems (in person, phone, or remote). * **Troubleshooting:** Diagnose and fix issues such as slow computers, system errors, internet connectivity, and login problems. * **System Setup:** Install and configure computers, printers, software, and other IT equipment. * **Maintenance:** Perform regular updates, backups, and system checks to prevent problems. * **User Management:** Create and manage user accounts, passwords, and access permissions. * **Documentation:** Record issues, solutions, and system changes for future reference. * **Security Support:** Help maintain cybersecurity by updating antivirus software and educating users about safe practices. **Skills Required** * Basic knowledge of operating systems (Windows, macOS, sometimes Linux) * Understanding of networking (Wi\-Fi, LAN, IP addresses) * Problem\-solving and analytical thinking * Good communication skills (explaining tech in simple terms) * Familiarity with tools like helpdesk systems, remote desktop software Job Types: Full\-time, Part\-time Pay: RO4,000\.000 \- RO5,200\.000 per year Expected hours: 40 per week Work Location: In person