**Additional Information** **Job Number**25161343 **Job Category**Spa **Location**W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our role is not simply to provide guests with smooth check-in and check-out experiences. Instead, we aim to create memorable and exceptional moments. Operational experts take the lead in delivering diverse services across all front-of-house activities, guiding guests throughout their stay. With a 'guest-first' mindset, they are responsible for shaping guest experiences in key hotel areas. They are empowered to move across spaces such as concierge desks, F\&B, housekeeping, and perform necessary tasks wherever needed. Handling operational requirements, fulfilling guest requests, completing reports, providing high-quality dining experiences, and sharing local highlights—operational experts ensure transactions feel like part of the experience. Regardless of position, there are several important aspects crucial to success: maintaining a safe work environment, adhering to company policies and procedures, preserving confidentiality, protecting company assets, upholding quality standards, and ensuring professionalism in uniform, personal appearance, and communication. Operational experts must be able to stand and move on their feet (standing, sitting, or walking for extended periods), and perform manual tasks with their hands (moving, lifting, carrying, pushing, pulling, placing items up to 25 pounds without assistance, bending above head and below knees, twisting, pulling, and stooping). It is essential for operational experts to perform all these duties (and other reasonable tasks as assigned) effectively, consistently doing what is right for both guests and the business. *Marriott International is committed to being an equal opportunity employer, welcoming everyone and striving to provide accessibility to opportunities. We actively foster an environment that values and respects the unique backgrounds of each individual employee. Our greatest strength lies in the rich blend of our employees’ cultures, talents, and experiences. We are dedicated to avoiding discrimination based on any protected characteristic, including individuals with disabilities, veterans, and others protected by applicable laws.* W Hotels’ mission is to 'awaken curiosity and expand the world.' W Hotels are places to experience life. We are here to open doors and open minds, constantly facing the new and drawing inspiration from fresh experiences. The spirit of 'anything is possible' lies at the heart of W Hotels, serving as the foundation upon which we have redefined luxury globally and built the reputation of W Hotels. 'Whatever/Whenever' is the culture and service philosophy of W Hotels, bringing to life the passion of guests who seek us out. If you are original, innovative, and always looking toward the future of possibilities, W Hotels sincerely welcomes you. Joining W Hotels means becoming part of Marriott International’s portfolio of brands. If you want to work to your fullest potential, strive toward your goals, and become the best version of yourself as part of an outstanding global team, knock on the door of W Hotels.