The Operations Director will manage all branches and all divisions, ensuring quality, cost control, growth, consistency, and daily discipline across the entire operation. You will lead restaurant managers, bakery/pastry teams, production teams, grocery staff, catering, drivers, dispatch, and customer service teams Key Responsibilities Operations Management \* Oversee daily operations of Restaurant, Café, Bakery, Grocery, Talabat, Catering \& Production \* Ensure consistency in quality, service, cleanliness, and brand standards \* Build and enforce SOPs across all departments \* Manage staff schedules, labor planning, and performance Production Lines \* Supervise production quality, batch control, labeling, food safety \* Coordinate with chefs on recipe standards and shelf\-life control \* Minimize waste and improve production efficiency Sales \& KPIs \* Set and monitor KPIs for all departments \* Control food cost, labor cost, wastage and portioning \* Improve sales in restaurant, ground floor, grocery, Talabat, catering \& B2B \* Review daily \& weekly sales with ownership Marketing \& Launch Support \* Support influencers, marketing campaigns, weekend offers, bundles, new product launches \* Ensure product presentation, packaging, photos, and display standards are high Expansion \* Lead new branch openings \* Manage recruitment, training, equipment, and fit\-out timelines \* Ensure consistency across all new locations Customer Experience \* Solve operational issues quickly \* Improve guest satisfaction and reduce complaints \* Maintain premium hospitality standards Requirements (Must\-Have) \* 10–15\+ years experience as Operations Manager / Director in F\&B \* Strong background in multi\-branch operations, café \& bakery experience preferred \* Experience in production\-based concepts (frozen, chiller, juices, prep kitchens) \* Strong HACCP, ISO, food safety knowledge \* Excellent English (Arabic is a plus) \* Strong financial and P\&L understanding \* Very strong in staff leadership, structure, and reporting \* Able to work in a premium brand with fast expansion \* Hands\-on operator, not a desk\-only manager What We Offer \* Competitive salary \* Growth within a fast\-scaling brand \* Opportunity to build your own team and lead expansions \* Dynamic environment and strong ownership support \* Ability to shape operations of a multi\-division F\&B brand How to Apply Send your CV to: yasmin.assaf12@outlook.com Job Type: Full\-time