Sous Chef

Description

Job Summary: Responsible for the overall success of daily kitchen operations, leading staff and managing food and beverage functions to enhance guest and employee satisfaction while maintaining operational budgets. Job Highlights: 1. Lead kitchen operations and ensure culinary standards and accountability 2. Deliver exceptional guest service while upholding culinary objectives 3. Manage and conduct human resources activities, including coaching and developing team members **Additional Information** **Job Number**26069427 **Job Category**Food and Beverage \& Culinary **Location**P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Responsible for the overall success of daily kitchen operations. Demonstrate culinary skills through hands-on execution while leading staff and managing all food and beverage-related functions. Strive to continuously improve guest and employee satisfaction while maintaining operational budgets. Oversee all kitchen areas to ensure consistent delivery of high-quality products. Responsible for coaching and developing team members, including direct reports. Must ensure compliance with health and food safety standards. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 4 years of experience in kitchens, food and beverage, or related fields. Or * Two-year degree in Culinary Arts, Hotel and Restaurant Management, or related field from an accredited university; 2 years of experience in kitchens, food and beverage, or related fields. **Core Job Activities** **Ensure Culinary Standards and Accountability** * Manage kitchen shift operations and ensure adherence to all food and beverage policies, standards, and procedures. * Estimate daily meal preparation needs on a weekly basis and communicate those needs to kitchen staff daily. * Assist the Executive Chef with all kitchen operations and meal preparation. * Prepare and cook various types of food regularly, or for special guests or occasions. * Develop, design, or create new applications, ideas, relationships, systems, or products, including artistic contributions. * Assist in determining how dishes should be presented and execute decorative culinary displays. * Maintain standards for food purchasing, receiving, and storage. * Ensure compliance with food handling and sanitation standards. * Fulfill all responsibilities of kitchen management and staff as required. * Recognize quality products, presentations, and flavors. * Ensure compliance with all applicable laws and regulations. * Follow proper handling methods and temperatures for all foods. * Operate and maintain all departmental equipment and report malfunctions. * Inspect quality of raw and cooked foods to ensure compliance with standards. **Lead Kitchen Operations** * Supervise and coordinate activities of prep cooks and kitchen staff. * Lead shifts while personally preparing food and fulfilling requests according to required specifications. * Use interpersonal and communication skills to guide, influence, and motivate others; advocate sound financial/business decisions; demonstrate honesty/integrity; lead by example. * Encourage and build mutual trust, respect, and cooperation among team members. * Set an example by demonstrating appropriate behavior. * Maintain staff productivity levels. * Ensure staff understand expectations and contributing factors. * Establish and maintain open, collaborative relationships with staff, and ensure staff do the same within the team. * Ensure hotel policies are applied fairly and consistently. * Communicate performance expectations based on each position’s job description. * Recognize successful performance and achievement of expected outcomes. **Ensure Exceptional Guest Service** * Deliver service that exceeds expectations to achieve guest satisfaction and retention. * Manage daily operations to ensure quality and standards are met, fulfilling guest expectations every day. * Set a positive example for guest relations. * Empower staff to deliver exceptional guest service. * Interact with guests and obtain feedback on product quality and service standards. * Handle guest issues and complaints. **Uphold Culinary Objectives** * Achieve and exceed goals, including performance targets, budgetary goals, and team objectives. * Establish specific goals and plans to prioritize, organize, and complete work. * Utilize labor management systems to effectively schedule business needs and track staff time and attendance. * Train staff on safety procedures. **Manage and Conduct Human Resources Activities** * Identify development needs of others and coach, mentor, or otherwise assist them in enhancing knowledge or skills. * Improve service quality by communicating with individuals and helping them understand guest needs, providing guidance, feedback, and personal coaching as needed. * Participate in the employee performance evaluation process and provide feedback as required. * Bring issues to the attention of the department manager and Human Resources when necessary. **Other Responsibilities** * Provide information to supervisors, colleagues, and subordinates via telephone, written correspondence, email, or in person. * Analyze information and evaluate results to select the best solution and solve problems. * Attend and participate in all relevant meetings. *Marriott International is committed to being an equal opportunity employer, welcoming all applicants and providing equal employment opportunities. We strive to foster a work environment that values and celebrates the unique backgrounds of our employees. The convergence of our employees’ cultures, talents, and experiences is our greatest strength. We pledge not to discriminate on the basis of any protected characteristic, including disability, veteran status, or any other characteristic protected by applicable law.* Join the Sheraton family and become part of our global community. Since 1937, Sheraton has served as a gathering place where people connect and build relationships. Sheraton associates welcome guests into a sense of belonging across more than 400 communities worldwide. We warmly welcome guests with memorable experiences and thoughtful service. If you are a team player who enjoys delivering exceptional experiences, begin your next career opportunity with Sheraton. Help us fulfill our brand mission: "Where the World Gathers." Joining Sheraton Hotels & Resorts means becoming part of Marriott International’s extraordinary portfolio of brands. **Set Sail From Here**, realize your personal value, **Pursue** your life goals, **Integrate** into an outstanding international team, and **Express** your authentic self.