Area Manager - Operations

Description

Summary: Seeking an experienced Area Manager to lead multi-site FM operations, driving performance, client management, and financial oversight across multiple contracts. Highlights: 1. Lead multi-site FM operations with strong operational control 2. Drive performance, service excellence, and growth 3. Build strong client relationships and manage P&L **The Role** Area Manager – FM Operations Location: Oman Reporting To: Director – Operations / Business Unit Head About the Role We are hiring an experienced Area Manager to lead multi\-site operations within a defined portfolio. This role is suited for a hands\-on leader with strong operational control, client management, and financial oversight, capable of driving performance, service excellence, and growth across multiple contracts. Key Responsibilities Leadership \& Team Management * Lead, coach, and develop site teams to deliver high performance. * Drive accountability, engagement, and a strong service culture. * Support talent development and succession planning. Operations Excellence * Oversee day\-to\-day operations across multiple sites/contracts. * Ensure delivery against KPIs, SLAs, and contractual obligations. * Conduct regular site visits, audits, and performance reviews. * Lead mobilization of new contracts and operational improvements. Client \& Stakeholder Management * Build strong client relationships to ensure satisfaction and retention. * Act as key point of contact for operational issues and escalations. * Identify opportunities for additional services within existing contracts. Growth \& Commercial * Drive revenue growth and margin improvement within the portfolio. * Support contract negotiations and variations to ensure profitability. * Contribute to business development and expansion initiatives. QHSE \& Compliance * Enforce QHSE standards and promote a strong safety culture. * Ensure full compliance with company policies and regulatory requirements. * Lead audits, inspections, and continuous improvement initiatives. Financial Management * Manage area\-level P\&L, including labour, costs, and overheads. * Control workforce planning, overtime, and asset utilization. * Oversee invoicing, WIP, and receivables to support cash flow. * Monitor budgets, costs, and financial performance. **Requirements** * Bachelor’s degree or Diploma in Business, Facilities Management, or related field. * 10\+ years’ experience in operations/services, with at least 5 years in a multi\-site leadership role. * Proven experience managing P\&L, contracts, and client relationships. * Strong knowledge of QHSE, KPIs, and service delivery standards. * Experience in GCC markets is highly preferred. Key Competencies * Multi\-site operations management * Financial and commercial awareness * Client relationship management * Leadership and team development * Contract and performance management * Continuous improvement and problem\-solving **About the company** Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.