Summary: Seeking a .NET Application Support specialist for L1/L2 triage, incident analysis, and coordination with technical teams, supporting business-critical applications with strong communication. Highlights: 1. Perform L1/L2 triage for application incidents and service requests 2. Analyze issues, identify root causes, and propose workarounds or fixes 3. Communicate effectively with local users/business teams We are seeking a .NET Application Support with working knowledge of .NET technologies, basic SQL skills, and fluency in local language to support business\-critical applications. The role involves L1/L2 triage, incident analysis, and coordination with technical teams, while effectively communicating with local users and stakeholders. **Key Responsibilities** * Perform L1/L2 triage for application incidents and service requests * Provide application support for .NET\-based systems * Analyse issues, identify root causes, and propose workarounds or fixes * Execute basic SQL queries to validate data and assist in troubleshooting * Monitor application logs, alerts, and batch jobs * Communicate effectively with local users/business teams * Document issues clearly and update tickets with accurate resolution details * Escalate complex issues to development or infrastructure teams as needed * Ensure adherence to SLAs, SOPs, and support processes * Participate in incident reviews and knowledge base documentation **Technical Skills (Mandatory)** * Working knowledge of .NET / C\# / ASP.NET * Ability to understand application flow and perform code\-level triage * Basic SQL skills, including: o SELECT statements o WHERE clauses o Joins o Basic data validation * Experience with ticketing tools (ServiceNow, Jira, etc.) * Exposure to production support environments **Language Requirement (Mandatory)** * Fluent in local language (spoken and written) * Able to communicate technical issues clearly with end users and business stakeholders in local language * Proficiency in English for internal coordination and documentation **Good to Have** * Exposure to ASP.NET MVC / Web API * Understanding of application logs and exception handling * Familiarity with ITIL processes * Working knowledge of Jira to effectively escalate unresolved support issues to Product and Development teams with complete analysis and documentation. **Experience \& Qualifications** * Bachelor’s degree in engineering / computer science or equivalent * 2–5 years of experience in Application Support / Production Support / Triage * Strong analytical and problem\-solving skills * Ability to work in shift\-based or on\-call support models **Behavioural Expectations** * Strong ownership and accountability * Ability to handle pressure in a production environment * Customer\-focused mindset with clear communication * Willingness to learn and grow into higher technical responsibilities Job Type: Full\-time Pay: RO900\.000 \- RO1,000\.000 per month Work Location: In person