Debt Collection Specialist

Description

Summary: We are seeking an experienced Debt Collection Specialist to manage and recover delinquent accounts while maintaining strong client relationships, leveraging deep knowledge of regulatory frameworks. Highlights: 1. Manage a portfolio of overdue accounts with a strategic and assertive approach. 2. Negotiate settlements and payment arrangements in line with company policies. 3. Maintain compliance with Omani debt collection laws and internal procedures. ### **Job Information** Date Opened 07/31/2025 Job Type Full time Industry Financial Services Work Experience 2 to 5 years City Muscat State/Province Masqat Country Sultanate of Oman Zip/Postal Code 0000 **Job Summary:** We are looking for an experienced and driven **Debt Collection Specialist** to manage and recover delinquent accounts while maintaining strong client relationships. The ideal candidate has deep knowledge of Oman’s regulatory framework, outstanding negotiation skills, and a proven history of working within financial institutions such as banks or insurance companies. **Key Responsibilities:** * **Manage a portfolio** of overdue accounts with a strategic and assertive approach to maximize recovery. * **Initiate contact** with customers via telephone, email, and field visits to discuss payment plans and resolve outstanding balances. * **Evaluate debtor’s financial situation**, propose viable repayment solutions, and secure commitments. * **Negotiate settlements** and payment arrangements in line with company policies and risk parameters. * **Monitor agreed payment plans**, follow up on defaults, and take further actions as necessary. * **Coordinate with legal teams** on accounts that require escalated recovery processes or litigation. * **Update records** accurately in the debt management system and prepare regular performance reports. * Maintain compliance with **Omani debt collection laws**, the Central Bank of Oman guidelines, and internal procedures ### **Requirements** **Skills:** * **2 \- 5 years of experience** in debt collection or credit control. * Proven track record in **financial services, banking, or insurance industries**. * Deep understanding of **local regulations** regarding financial recovery and customer rights. * Excellent interpersonal, communication, and negotiation skills. * Ability to handle difficult conversations professionally and tactfully. * Strong documentation and reporting abilities. * Familiarity with debt management platforms and **CRM tools**. * **Fluent in Arabic and English** (written and spoken). **Education:** * Diploma in Finance, Business Administration, Accounting, or a related field. * Additional certification in Credit Management, Risk Control, or Financial Recovery is a plus. **Key Competencies:** * High emotional intelligence and patience under pressure. * Strong problem\-solving and analytical skills. * Integrity, discretion, and professionalism. * Time management and organizational skills.