Retail Operations Manager

Description

Summary: The Retail Operations Manager oversees daily retail operations, ensuring efficient performance, excellent customer service, and achievement of business objectives. Highlights: 1. Oversee daily retail operations and ensure smooth store performance 2. Lead, coach, and develop store managers and retail teams 3. Drive continuous improvement and profitability Job Summary The Retail Operations Manager is responsible for overseeing the daily operations of retail stores to ensure efficient performance, excellent customer service, and achievement of business objectives. This role manages store operations, sales performance, inventory control, workforce productivity, and operational standards while driving continuous improvement and profitability. Key Responsibilities * Oversee daily retail operations and ensure smooth store performance across assigned locations. * Develop and implement operational strategies to achieve sales targets and business goals. * Monitor sales performance, customer satisfaction, and key operational metrics. * Lead, coach, and develop store managers and retail teams to improve productivity and service quality. * Ensure compliance with company policies, procedures, safety standards, and operational guidelines. * Manage inventory processes, including stock availability, replenishment, shrinkage control, and stock accuracy. * Analyze sales reports and operational data to identify trends, opportunities, and areas for improvement. * Support store openings, renovations, and operational improvement projects. * Conduct regular store visits, audits, and performance reviews. * Ensure consistent execution of visual merchandising, promotions, and brand standards. * Collaborate with merchandising, marketing, supply chain, and finance teams to support business initiatives. * Manage operational budgets and identify opportunities for cost optimization. * Address customer service issues and implement solutions to enhance customer experience. * Monitor workforce planning, staffing levels, scheduling, and employee performance. * Prepare operational reports and provide recommendations to senior management. Qualifications * Bachelor's degree in Business Administration, Retail Management, Marketing, Operations Management, or a related field. Pay: RO1,700\.000 per month Work Location: In person