Sales Executive

Description

Summary: Seeking a senior Sales Executive to lead business performance, drive sales development, troubleshoot operational issues, and ensure smooth day-to-day functioning. Highlights: 1. Lead sales, business development, and operational troubleshooting. 2. Drive projects, outdoor sales, and B2B engagement. 3. Overall responsibility for business performance and smooth operations. **Job Description – Sales Executive** **Position Summary** **The Sales Executive will be the senior operational and sales representative, with overall responsibility for business performance, sales development and smooth day\-to\-day functioning of the business.** **In addition to leading project, outdoor and B2B sales, the Sales Executive will act as the primary troubleshooter for operational, customer, sales, delivery and other business\-related matters, working closely with the Showroom Executive and reporting to management.** **Key Responsibilities** **Overall Business Responsibility** * **Take overall responsibility for the smooth day\-to\-day functioning and performance of the business.** * **Ensure sales, customer service, showroom operations, deliveries and after\-sales activities are properly coordinated.** * **Act as the first point of escalation and troubleshoot issues across sales, customers, products, deliveries and general operations.** * **Ensure problems are resolved promptly and escalate significant commercial or operational matters to management when required.** * **Coordinate closely with the Showroom Executive to ensure smooth business operations.** * **Ensure company policies, pricing guidelines and management instructions are properly implemented.** **Projects \& Business Development** * **Proactively source new business through outdoor sales and direct client engagement.** * **Develop relationships with hotels, resorts, serviced apartments, property developers, interior designers, architects, fit\-out companies, corporate customers and other institutional buyers.** * **Identify upcoming hospitality, residential and commercial projects.** * **Develop project and bulk\-sales opportunities from initial lead through successful closure.** * **Conduct regular market visits and continuously build a strong pipeline of prospective customers.** * **Develop partnerships and referral channels that can generate sustainable business.** **Sales \& Commercial Management** * **Take responsibility for achieving overall sales targets.** * **Prepare and negotiate quotations and commercial proposals within approved company guidelines.** * **Monitor showroom, project and outdoor sales performance.** * **Review important enquiries and ensure timely follow\-up and conversion.** * **Support the Showroom Executive in closing important or complex customer enquiries.** * **Monitor pricing, competitors and market developments and provide regular feedback to management.** * **Identify opportunities to improve sales, margins and customer acquisition.** **Operations \& Troubleshooting** * **Resolve customer complaints and after\-sales issues requiring senior intervention.** * **Troubleshoot delivery delays, product availability, order discrepancies and other operational issues.** * **Coordinate with suppliers, warehouse, logistics, installation and other service providers when required.** * **Ensure confirmed orders are properly executed from order confirmation through delivery and collection.** * **Take immediate ownership of issues affecting customer experience or business continuity.** **Showroom Oversight** * **Work closely with the Showroom Executive to ensure the showroom operates efficiently.** * **Ensure the showroom maintains appropriate customer\-service, cleanliness, organisation and display standards.** * **Step in and support showroom sales and operations whenever required.** * **Ensure project and outdoor\-sales customers receive proper support when visiting the showroom.** * **Provide guidance and support to the Showroom Executive on sales and operational matters.** **Reporting \& Management Coordination** * **Maintain visibility over overall sales, enquiries, quotations, orders, deliveries and collections.** * **Provide regular updates to management on business performance and key issues.** * **Report market opportunities, customer feedback and competitor activities.** * **Highlight operational or commercial risks requiring management attention.** * **Recommend practical actions to improve business performance.** **Candidate Profile** * **5\+ years of relevant sales and business development experience, preferably in mattresses, furniture, interiors, home furnishing, hospitality supplies or related industries.** * **Previous experience handling B2B/project sales and overall business operations preferred.** * **Strong problem\-solving ability and willingness to take ownership of issues.** * **Commercially minded, proactive and target\-oriented.** * **Ability to work independently and make practical day\-to\-day decisions.** * **Strong customer handling, negotiation and relationship\-management skills.** * **Good network within Oman’s hospitality, real estate, interior design or construction sectors would be an advantage.** * **Good spoken and written English; Arabic would be an advantage.** * **Valid Oman driving licence preferred.** **Key Performance Indicators** * **Overall sales performance** * **Project and B2B sales generation** * **New customer and account acquisition** * **Sales pipeline and conversion** * **Smooth execution of customer orders** * **Resolution of operational and customer issues** * **Customer satisfaction** * **Delivery and collection follow\-up** * **Showroom and operational effectiveness** * **Overall business performance** Pay: RO250\.000 \- RO350\.000 per month Work Location: In person