Field Services Supervisor II

Description

Summary: Oversee a team of Field Services Technicians, ensuring timely service completion, high customer satisfaction, and efficient operations. Highlights: 1. Lead and motivate a team of Field Services Technicians 2. Ensure high customer satisfaction through effective service resolution 3. Develop and implement strategies for team efficiency **JOB PURPOSE:** The job holder will be responsible for overseeing a team of Field Services Technicians and ensuring that all service requests are completed in a timely and efficient manner. You will be responsible for maintaining a high level of customer satisfaction by ensuring that all service requests are resolved to the customer's satisfaction. **KEY ACCOUNTABILITIES** **Field Service Know\-How/ Planning and Control of Site Work Activities/ Control of Tools and Equipments/ Asset Inventories:** * Oversee a team of Field Services Technicians and ensure that all service requests are completed in a timely and efficient manner. * Schedule and assign work to Field Services Technicians, ensuring that the workload is distributed evenly. * Monitor the progress of service requests and take appropriate action to ensure that they are resolved within the agreed\-upon timeframe. * Ensure that all Field Services Technicians are trained and equipped to provide excellent service to our customers. * Maintain a high level of customer satisfaction by ensuring that all service requests are resolved to the customer's satisfaction. * Keep accurate records of service requests, including the nature of the problem, the action taken, and the resolution. * Provide regular reports to management on the performance of the Field Services team. * Develop and implement strategies to improve the efficiency and effectiveness of the Field Services team. * Ensure that all Field Services Technicians comply with all company policies and procedures, including safety and security policies. * Manage and prioritize tasks for the field services team to ensure that all work is completed on time and within budget. * Monitor the performance and documentation of all tests mentioned in the Inspection Test Plan at site. * Filling FIR \& NCR and problem solving at site including after sales inspections * Build a strong and close working relationship with clients. * Attend progress and coordination meetings to monitor all related project activities. * Review method statement for site installation. * Review theoretical training material i.e., presentation, animation, photos, and videos. * Giving theoretical and practical training. * Attending customer calls/emails for emergency work * Conduct, evaluate and witness all testing activities related to the installed pipes. **HSE:** Comply with relevant safety, quality and environmental control procedures and instructions * Use personal protective equipment and safety gear when performing assigned tasks * Keep operational areas clean and well organized to prevent incidents and accidents * Report on unsafe acts, incidents or safety violations * Develop a safety culture by ensuring all staff comply with HSE policies and procedures * Participate in QHSE audits, incident reporting and review of QHSE performances as required #### **Skills Description** **Required Qualifications:** * High school diploma or equivalent **Preferred Experience:** * 3\-4 years of experience in a similar role. **Job\-Specific Skills:** * Strong leadership skills with the ability to motivate and manage a team. **Core Competencies:** * Excellent communication skills, both verbal and written. * Strong customer service skills. * Ability to work under pressure and meet deadlines. * Strong problem\-solving skills. * Excellent organizational skills. * Willingness to travel frequently to customer sites.