Guest Relations Manager

Description

Summary: Seeking a personable Guest Relations Manager to lead the guest services team, ensuring a seamless, welcoming, and memorable stay for all guests. Highlights: 1. Lead guest services team for personalized service and satisfaction 2. Coordinate VIP services and tailored guest experiences 3. Foster a culture of excellence in luxury hospitality Guest Relations Manager **Location:** Muscat, Oman **Company:** Red Sea Hospitality Ltd About Us Red Sea Hospitality Ltd is a premier hospitality provider in Oman, offering luxury accommodations, fine dining, and exceptional guest experiences. Based in Muscat, we are committed to delivering world\-class service that reflects the warmth of Omani culture and the sophistication of international hospitality standards. Role Overview We are seeking a personable and professional **Guest Relations Manager** to lead our guest services team. The ideal candidate will ensure every guest enjoys a seamless, welcoming, and memorable stay, while fostering a culture of excellence across the hospitality team. Key Responsibilities * **Guest experience**: Oversee all aspects of guest relations, ensuring personalized service and satisfaction. * **Team supervision**: Lead, train, and motivate guest service staff to deliver consistent excellence. * **Issue resolution**: Handle guest concerns and complaints promptly, maintaining positive outcomes. * **VIP services**: Coordinate special services for VIP guests and ensure tailored experiences. * **Collaboration**: Work closely with front office, housekeeping, and F\&B teams to align service standards. * **Feedback management**: Collect and analyze guest feedback to improve service quality. Qualifications * Bachelor’s degree in Hospitality Management or related field. * Minimum 5 years of experience in guest relations or front office management, with at least 2 years in a leadership role. * Strong interpersonal and problem\-solving skills. * Fluency in English; Arabic is an advantage. * Professional demeanor and ability to thrive in a luxury hospitality environment. Compensation \& Benefits * Competitive monthly salary (average Guest Relations Manager range in Muscat: **OMR 1,000–1,500**). * Health insurance and annual leave benefits. * Opportunities for career growth in a prestigious hospitality setting. * Supportive and collaborative work environment focused on excellence. Pay: Up to RO1,200\.000 per month Work Location: In person