Mgr-Restaurant

Description

Job Summary: Oversee daily restaurant operations, assist in menu development, maintain hygiene standards, and support servers and hosts in floor cleaning during peak dining hours, continuously striving to enhance guest and employee satisfaction. Key Highlights: 1. Manage daily food and beverage operations and team leadership 2. Ensure an exceptional guest service experience 3. Provide employee training and development opportunities **Additional Information** **Job Number**26098903 **Job Category**Food and Beverage \& Culinary **Location**Madinat Al Irfan, Airport Heights, Muscat, Oman, Oman, 113 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Responsibility areas include restaurant/bar and room service (where applicable). Oversee daily restaurant operations, assist in menu development, maintain hygiene standards, and support servers and hosts in floor cleaning during peak dining hours. Continuously strive to enhance guest and employee satisfaction and maximize financial performance within the area of responsibility. Identify required training to achieve goals, then implement the plan. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 4 years of work experience in food and beverage, kitchen, or related fields. Or * Two-year degree from an accredited college/university in Food Service Management, Hotel and Restaurant Management, Hospitality Management, Business Administration, or related field; 2 years of work experience in food and beverage, kitchen, or related fields. **Core Work Activities** **Manage Daily Operations** * Supervise and manage staff. Manage all daily operations. Fully understand staff positions to perform duties in case of staff absences. * Maintain service and hygiene standards in restaurant, bar/lounge, and room service areas. * Review staffing levels to ensure guest service, operational needs, and financial objectives are met. **Lead Food and Beverage Teams** * Use interpersonal and communication skills to guide, influence, and motivate others; advocate sound financial/business decisions; demonstrate honesty/integrity; lead by example. * Encourage and build mutual trust, respect, and cooperation among team members. * Set the example by demonstrating appropriate behavior. * Identify others’ development needs and coach, mentor, or otherwise assist them in enhancing knowledge or skills. * Establish specific goals and plans to prioritize, organize, and complete work. * Ensure and sustain staff productivity levels. * Provide leadership, vision, and direction to align departmental goals effectively and efficiently and prioritize them accordingly. * Ensure compliance with all food and beverage policies, standards, and procedures through training, supervision, follow-up, and enforcement. * Ensure compliance with all applicable laws and regulations. * Ensure adherence to food handling and hygiene standards. * Ensure staff awareness of local, state, and federal alcohol laws. * Establish and maintain open, collaborative relationships with staff and ensure staff do the same within the team. * Develop guidelines to inform staff about expectations and contributing factors. * Supervise alcoholic beverage service in accordance with local laws. **Ensure Exceptional Guest Service** * Deliver service that exceeds expectations to achieve guest satisfaction and retention. * Improve service quality through communication and assisting individuals in understanding guest needs, providing guidance, feedback, and personal coaching as needed. * Manage daily operations to ensure quality and standards are consistently met and guest expectations are fulfilled daily. * Demonstrate leadership in guest relations, exemplify exceptional guest service, and foster a positive atmosphere for guest relationships. * Empower staff to deliver exceptional guest service. * Serve as a role model for restaurant guest service, set the standard for outstanding guest service, and foster a positive atmosphere for guest relationships. * Handle guest issues and complaints. * Conduct informal meetings with guests during or after their meal to gather feedback on food quality, service level, and overall satisfaction. * Ensure corrective actions are taken to continuously improve service effectiveness. * Include guest satisfaction as part of departmental meetings and focus on continuous improvement. * Manage service delivery at the outlet to ensure high-quality service throughout the guest journey—from arrival to departure (e.g., host greeting, order processing and food delivery speed, fulfillment of special requests, payment processing, and invitation to return). **Manage and Conduct Human Resources Activities** * Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. * Identify others’ educational needs, develop formal education or training programs or courses, and teach or coach others. * Ensure staff are treated fairly and equitably. Strive to improve staff retention. * Ensure staff receive ongoing training to understand guest expectations. * Solicit staff feedback, adopt an “open-door” policy, and review staff satisfaction results to identify and resolve staff issues or concerns. * Strive to improve service performance. * Ensure recognition is achieved across all areas of responsibility. **Other Responsibilities** * Provide information to supervisors, colleagues, and subordinates via telephone, written form, email, or in person. * Analyze information and evaluate results to select the best solution and solve problems. * Assist servers and hosts in floor cleaning during meal periods and high-demand times. * Recognize quality products and displays. * Supervise daily shift operations in the absence of the Assistant Restaurant Manager. * Supervise departmental financial aspects, including procurement and invoice payments. *Marriott International is committed to being an equal opportunity employer, welcoming all individuals and offering employment opportunities to everyone. We actively foster an inclusive environment that respects and celebrates the unique backgrounds of all employees. Our greatest strength lies in the rich blend of cultures, talents, and experiences across our entire workforce. We pledge zero discrimination on any legally protected basis, including disability, veteran status, or any other status protected under applicable law.* Marriott Hotels meticulously refine the art of hospitality, embracing every opportunity for innovation to deliver a familiar, comforting experience to guests from all walks of life. Become an extraordinary Marriott Host, embodying the service philosophy of “Always Delivering Outstanding Hospitality.” Put yourself in guests’ shoes and extend sincere, thoughtful service to uphold and advance our brand legacy. As a global leader in the hotel industry, Marriott Hotels sincerely welcome you to join us and explore abundant opportunities. Joining Marriott Hotels means becoming part of Marriott International’s extraordinary portfolio of brands. Embark your journey **here**, realize your personal value, **pursue** your life goals, **join** an exceptional international team, and **showcase** your authentic self. JW Marriott Hotels is a luxury hotel brand under Marriott International, with over 100 hotels and resorts located in major cities and renowned vacation destinations worldwide. JW Marriott embraces a people-first brand culture, firmly believing that employees are the foundation of our success—happy employees create satisfied guests. JW Marriott employees are confident, innovative, genuine, and perceptive, inheriting the outstanding qualities of J. Willard Marriott, the founder of Marriott International and namesake of the brand. We welcome you to join us as part of the JW Marriott family, experiencing a uniquely rewarding work environment and feeling camaraderie in a diverse workplace. Extraordinary hospitality begins with caring for our people. That’s why JW Marriott provides opportunities for training, development, and recognition, enabling you to fully express your professional passion in a luxurious environment focused on holistic well-being. This is JW’s extraordinary hospitality. Join JW Marriott Hotels and become part of Marriott International’s extraordinary portfolio of brands. Embark your journey **here**, realize your personal value, **pursue** your life goals, **join** an exceptional international team, and **showcase** your authentic self.