Email Support Team Lead

Description

Summary: Seeking an experienced Email Support Team Lead to guide and develop a high-performing customer support team, focusing on process improvement and excellent customer experiences. Highlights: 1. Opportunity to lead and grow your own team 2. Supportive and professional work environment 3. Career advancement and skill development opportunities **Job Title: Email Support Team Lead** Join a Growing Digital Support Team in Sohar JKard Business Services is expanding its operations in Sohar and is looking for an experienced **Email Support Team Lead** to guide and develop a high\-performing customer support team. If you enjoy leading people, improving processes, and delivering excellent customer experiences, this role offers strong career growth in a professional and supportive environment. Key Responsibilities * Lead and supervise a team of email and chat support agents * Monitor daily performance, KPIs, and service quality standards * Handle escalations and resolve complex customer inquiries * Coach, mentor, and train team members to improve performance * Optimize workflows and improve response time and efficiency * Collaborate with operations and management teams * Prepare reports on team performance and customer satisfaction Requirements * 3–6\+ years of experience in customer support or email support * At least 1–2 years in a leadership or supervisory role * Strong written communication skills in English * Experience with CRM or helpdesk systems (e.g., Zendesk, Freshdesk) * Ability to manage teams, prioritize tasks, and meet deadlines * Problem\-solving mindset with attention to detail About the Company JKard Business Services is a professional services company specializing in digital support operations, customer experience management, and business process solutions. We focus on delivering efficient, scalable, and high\-quality support services to our clients. Work With Us * Opportunity to lead and grow your own team * Supportive and professional work environment * Career advancement and skill development opportunities * Exposure to international clients and modern support tools Apply Now If you’re ready to take the next step in your leadership career, we’d love to hear from you. Apply today and become part of a growing team in Sohar. Job Type: Full\-time Pay: RO1,000\.000 \- RO3,000\.000 per month Work Location: In person