Graduate Customer Service Trainee

Description

Summary: Canapé seeks a friendly, organised, and proactive Graduate Customer Service Trainee for a three-month program focusing on direct customer interaction and catering operations. Highlights: 1. Practical customer service and order management experience 2. Direct contribution to customer experience with real responsibilities 3. Potential for permanent position after successful completion Canapé is looking for a friendly, organised, and proactive **Graduate Customer Service Trainee** to join our team as part of our three\-month Graduate Training Program. This role is ideal for a recent graduate who enjoys communicating with customers and wants practical experience in customer service, order management, and catering operations. This is not a traditional training programme—you will be trusted with real responsibilities and contribute directly to the customer experience. What You’ll Be Doing * Respond to customer enquiries through phone calls, WhatsApp, and other communication channels. * Understand each customer’s occasion, requirements, guest count, and budget. * Explain Canapé’s menus, packages, and additional services clearly. * Help customers select the most suitable options for their event. * Prepare quotations, confirm bookings, and accurately place customer orders. * Record all order details and communicate them clearly to the relevant teams. * Follow up with customers before their event to confirm final requirements. * Coordinate with the kitchen and operations teams on the day of each order to ensure everything is prepared correctly and on time. * Keep customers updated and promptly assist with any questions or changes. * Follow up after the event and collect customer feedback. * Maintain accurate records of enquiries, bookings, and customer interactions. Skills \& Qualities We’re Looking For * Recent graduate in **Business, Marketing, Hospitality, Communications**, or a related field. * Strong Arabic and English communication skills. * Friendly, professional, and confident when dealing with customers. * Organised and attentive to details. * Able to manage multiple enquiries and orders effectively. * Calm and solution\-focused when handling changes or customer concerns. * Comfortable coordinating with different departments. * Willing to learn, take initiative, and accept responsibility. What the Programme Offers * Three months of Very low paid, practical training. * Real responsibilities and direct customer interaction. * Experience in customer service, sales, order management, and catering operations. * Guidance and support from the Canapé team. * The possibility of a permanent position upon successful completion of the programme. Pay: RO20\.000 \- RO50\.000 per month Education: * Bachelor's (Preferred) Language: * Arabic (Required) Location: * Muscat (Required) Work Location: Hybrid remote in Muscat