Senior Operations Director Travel and Tourism

Description

Summary: Dunya Travels and Tourism LLC is seeking a Lead Digital Experience Director to own customer-facing platforms and shape how travelers interact with their services. Highlights: 1. Lead and evolve digital booking platforms and customer interfaces 2. Drive the design process from research to final delivery 3. Direct role in strategic decisions and product direction **About the Role:** Salalah is known for its growing tourism sector and unique coastal landscape, and at Dunya Travels and Tourism LLC, we apply that same attention to detail to digital travel experiences. We build scalable travel platforms that combine enterprise reliability with user friendly design. We believe that travel technology should be intuitive, engaging, and conversion driven. We are looking for a Lead Digital Experience Director who can take ownership of our customer facing platforms and digital journey strategy. You are not just improving interfaces; you are shaping how travelers interact with our services from discovery to booking and beyond. You will lead a focused team of designers and product specialists, translating complex operational requirements into seamless digital experiences. You are the voice of the traveler in discussions with developers, marketing teams, and leadership. **Why Work With Us?** **The Environment:** Our office is located in a central commercial district in Salalah. We value a professional workspace that encourages collaboration, clarity, and efficiency. **Digital Maturity:** We recognize the importance of strong digital design in tourism growth. You will have a direct role in strategic decisions and product direction from day one. **Modern Stack:** We work with modern design and development tools, including Figma for design and React based systems for platform development. **Growth:** You will have access to professional development resources including regional industry events and digital product conferences. **Key Responsibilities:** **Platform Ownership:** Lead and evolve our digital booking platforms and customer interfaces ensuring consistency and usability across all channels **End to End Design Leadership:** Drive the design process from research and journey mapping to prototyping and final delivery **Team Leadership:** Mentor junior and mid level designers and coordinate cross functional collaboration with product and engineering teams **User Insight and Optimization:** Leverage user data feedback and testing to continuously improve conversion rates and user satisfaction **Stakeholder Alignment:** Present design strategies and product improvements clearly to internal leadership and external partners **What We Are Looking For:** **Experience:** Minimum 7 plus years in digital product design or experience design with at least 2 years in a leadership role **Portfolio:** Strong portfolio demonstrating end to end digital product work including user journeys problem solving and measurable outcomes **Tooling:** Advanced proficiency in Figma and modern design systems with experience collaborating with engineering teams **Market Understanding:** Experience in travel tourism ecommerce or service platforms is highly preferred **Mindset:** Strategic and execution focused with the ability to balance innovation with business impact نوع الوظيفة: دوام كامل, لحديثي التخرج الراتب المدفوع: ﷼٣٬٣٠٠٫٠٠٠ لكل شهر موقع العمل: بشكل شخصي