Experienced Front Office / Guest Services

Description

Summary: An Experienced Front Office / Guest Services employee creates a positive first impression for guests while ensuring smooth front desk operations in a luxury beachfront resort. Highlights: 1. Create a positive first impression for guests 2. Ensure smooth front desk operations 3. Ensure high standards of customer service and guest satisfaction **The Chedi Muscat** is a luxury 5\-star beachfront resort in Oman that blends contemporary Asian design with traditional Omani architecture, offering elegant accommodations, world\-class dining, spa, and wellness experiences. An **Experienced Front Office / Guest Services** employee in the hospitality industry is responsible for creating a positive first impression for guests while ensuring smooth front desk operations. **Job Description** **Key Responsibilities:** * Welcome and check in/check out guests professionally. * Handle reservations, room assignments, and billing. * Respond to guest inquiries, requests, and complaints promptly. * Coordinate with housekeeping, maintenance, and other departments. * Process payments and maintain accurate guest records. * Answer phone calls, emails, and online booking inquiries. * Provide information about hotel facilities, local attractions, and services. * Ensure high standards of customer service and guest satisfaction. * Follow hotel policies, safety procedures, and data privacy requirements. * Assist with concierge services when required. الراتب المدفوع: ﷼٣٥٠٫٠٠٠ لكل شهر موقع العمل: بشكل شخصي