Immersive Technology Support

Description

Summary: VR Service Network is seeking a technically capable and customer-focused Immersive Technology Support Specialist to provide hands-on support for VR, AR, MR, and related immersive technology systems, ensuring reliable operation of interactive experiences. Highlights: 1. Opportunity to work with emerging immersive technologies 2. Exposure to VR/AR applications in an educational environment 3. Professional and collaborative technology-focused workplace Immersive Technology Support **Company:** VR Service Network **Location:** Nizwa University Campus, Nizwa, Ad Dakhiliyah Governorate, Oman **Salary:** OMR 1,150 per month **Job Type:** Full\-time Job Summary VR Service Network is seeking a technically capable and customer\-focused **Immersive Technology Support Specialist** to provide hands\-on support for virtual reality (VR), augmented reality (AR), mixed reality (MR), and related immersive technology systems. The successful candidate will help maintain hardware and software, troubleshoot technical issues, support users, and ensure immersive learning and interactive experiences operate reliably. Similar XR support roles combine hardware troubleshooting, software updates, connectivity support, user assistance, and technical documentation. Key Responsibilities * Provide technical support for VR headsets, controllers, sensors, tracking systems, computers, and related equipment. * Install, configure, update, and maintain immersive technology hardware and software. * Troubleshoot hardware, software, connectivity, tracking, audio, display, and performance issues. * Assist students, faculty, staff, and other users with setting up and operating VR/AR equipment. * Prepare immersive technology systems before training sessions, demonstrations, classes, and events. * Monitor equipment performance and identify potential technical problems before they affect users. * Perform routine testing, calibration, cleaning, maintenance, and equipment checks. * Manage software installations, device updates, configurations, and application compatibility. * Support immersive applications, simulations, educational content, and interactive experiences. * Document technical incidents, troubleshooting procedures, equipment status, and maintenance activities. * Escalate complex hardware or software problems to vendors or senior technical personnel. * Maintain an organized inventory of headsets, controllers, cables, sensors, computers, and accessories. * Follow appropriate safety procedures when operating and maintaining immersive technology equipment. * Assist with training users on safe and effective use of VR/AR systems. * Stay informed about emerging XR technologies and recommend practical improvements to the support environment. Qualifications * Diploma or bachelor’s degree in Information Technology, Computer Science, Electronics, Multimedia Technology, or a related field. * 1–3 years of experience in technical support, IT support, AV technology, VR/AR support, or a similar role. * Hands\-on familiarity with VR headsets, motion controllers, tracking systems, and immersive applications. * Basic knowledge of computer hardware, operating systems, networking, and peripheral devices. * Strong troubleshooting and problem\-solving abilities. * Comfortable working with new and rapidly changing technologies. * Good communication and customer\-service skills. * Ability to explain technical procedures clearly to users with different levels of technical knowledge. * Strong attention to detail and organizational skills. Preferred Skills * VR/AR/MR/XR hardware support * Headset and controller configuration * Hardware and software troubleshooting * Basic networking and connectivity * Device maintenance and calibration * Technical documentation * User training and support * Unity or Unreal Engine familiarity * Windows and PC hardware support * Knowledge of immersive learning environments What We Offer * **Salary:** OMR 1,150 per month * Full\-time employment in Nizwa * Opportunity to work with emerging immersive technologies * Exposure to VR/AR applications in an educational environment * Professional and collaborative technology\-focused workplace * Opportunities for technical development and career growth **Work Location:** Nizwa University Campus, Nizwa, Ad Dakhiliyah Governorate, Oman الراتب المدفوع: ﷼٠٫٠٠٠ لكل شهر موقع العمل: بشكل شخصي