Hotel Receptionist

Description

Summary: A Hotel Receptionist is the first point of contact for guests, focusing on customer service, organization, and ensuring a smooth check-in and stay. Highlights: 1. First point of contact for guests, ensuring a welcoming experience 2. Focuses on customer service, organization, and smooth guest stays 3. Utilizes communication, computer skills, and a professional attitude A **Hotel Receptionist** (also called a Front Desk Clerk) is the first point of contact for guests at a hotel. This role focuses on customer service, organization, and ensuring a smooth check\-in and stay experience. **Main Responsibilities** * **Greeting guests** as they arrive and making them feel welcome * **Checking guests in and out** using booking systems * **Handling reservations**, cancellations, and room assignments * **Answering phone calls and emails** about bookings or inquiries * **Providing information** about hotel services, local attractions, and directions * **Processing payments** (cash, card, or online transactions) * **Resolving guest complaints** quickly and professionally * **Coordinating with housekeeping and maintenance** to ensure rooms are ready **Key Skills** * Strong **communication and customer service skills** * Basic **computer and reservation system knowledge** * Good **organization and multitasking ability** * Friendly, patient, and professional attitude * Ability to handle **stressful situations calmly** Job Types: Full\-time, Part\-time Pay: RO4,800\.000 \- RO6,500\.000 per year Expected hours: 40 per week Work Location: In person