Hotel Operations Manager (OMRAN Group)

Description

Summary: Manage full hotel operations, including financial performance, staff, guest experience, sales, and coordination with ownership and operators, ensuring high standards and strategic alignment. Highlights: 1. Lead full hotel operations and ensure smooth guest experiences. 2. Drive financial performance, revenue growth, and market positioning. 3. Coordinate with ownership (OMRAN) and hotel operators. **Omran** develops tourism infrastructure and hospitality projects across Oman. **Job Description** **1\. Full Hotel Operations Oversight** Manage daily operations of the hotel/resort Oversee all departments: Front Office Housekeeping Food \& Beverage Engineering Security Ensure smooth guest experience across all services **2\. Business \& Financial Performance** Control hotel budgets and operating costs Monitor revenue, occupancy, and profitability Improve RevPAR (Revenue per available room) and overall performance Ensure return on investment for OMRAN and stakeholders **3\. Staff \& HR Management** Supervise department heads and hotel staff Improve employee performance and motivation Conduct training and ensure service standards Maintain high staff morale and retention **4\. Guest Experience \& Service Quality** Ensure high guest satisfaction standards Handle VIP and high\-profile guests Resolve guest complaints and service issues Improve service quality vs competitors **5\. Sales, Marketing \& Revenue Growth** Work with sales teams to increase bookings Improve hotel market positioning Coordinate promotions and partnerships Strengthen brand reputation **6\. Ownership \& Operator Coordination (Important for OMRAN)** Act as link between: OMRAN (owner) Hotel operator (e.g., international hotel brand) Provide performance reports and strategic updates Align operations with investment goals **7\. Compliance \& Standards** Ensure safety, legal, and brand compliance Conduct audits and quality checks Maintain sustainability and operational standards Job Type: Full\-time Pay: From RO2,000\.000 per month Work Location: In person