F&B Ambassador

Description

Summary: As an F&B Ambassador, you will be the face of our food and beverage outlet, ensuring a memorable guest experience by providing personalized service and promoting F&B offerings. Highlights: 1. Be the face of our food and beverage outlet 2. Ensure a memorable and exceptional guest experience 3. Provide personalized and attentive service As an F\&B Ambassador, you will be the face of our food and beverage outlet, ensuring a memorable and exceptional experience for our guests. Your role involves creating a warm and inviting atmosphere, providing personalized service, and promoting our F\&B offerings. You will be a brand ambassador, contributing to the overall success of the outlet and enhancing guest satisfaction. **Key Job Responsibilities:** * Welcome guests with warmth and enthusiasm, creating a positive first impression. * Provide personalized and attentive service, anticipating and fulfilling guest needs. * Showcase in\-depth knowledge of the food and beverage offerings, including menu items, specials, and promotions. * Recommend and assist guests in making menu selections based on preferences and dietary restrictions. * Ensure timely and accurate order delivery, coordinating with the kitchen and F\&B Associates. * Maintain a thorough understanding of the dining area layout, table numbers, and overall flow of service. * Handle guest inquiries, concerns, and feedback professionally and promptly, striving to resolve issues to the satisfaction of the guest. * Uphold cleanliness and organization standards in the dining area, ensuring a pleasant and comfortable environment. * Collaborate with kitchen and F\&B team to maintain smooth operations and efficient service. * Act as a liaison between guests and management, conveying guest preferences and feedback to enhance overall guest satisfaction. * Promote loyalty programs, special events, and promotions to encourage guest engagement and repeat visits. * Maintain a professional appearance and demeanor at all times, embodying the brand's values. * Collaborate with the marketing team to support promotional activities and events. * Uphold environmental, health, and safety standards in alignment with organizational policies. * Adhere to the company’s environmental, health, and safety procedures and policies.