Sous Chef

Description

Job Summary: Responsible for the overall success of daily kitchen operations by demonstrating culinary skills through hands-on task execution, while leading staff and managing all food-and-beverage-related functions, and consistently enhancing guest and employee satisfaction. Key Highlights: 1. Manage kitchen shift operations and ensure culinary standards 2. Lead and motivate staff to build open, collaborative team relationships 3. Deliver exceptional guest service and handle guest issues and complaints **Additional Information** **Job Number**26069427 **Job Category**Food and Beverage \& Culinary **Location**P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Responsible for the overall success of daily kitchen operations. Demonstrate culinary skills through hands-on task execution while leading staff and managing all food-and-beverage-related functions. Strive to continuously enhance guest and employee satisfaction while maintaining operational budgets. Supervise all kitchen areas to ensure consistent delivery of high-quality products. Responsible for coaching and developing staff, including direct reports. Must ensure compliance with health and food safety standards. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 4 years of experience in kitchen, food and beverage, or related professional fields. Or * Two-year degree in Culinary Arts, Hotel and Restaurant Management, or a related field from an accredited college/university; 2 years of experience in kitchen, food and beverage, or related professional fields. **Core Job Activities** **Ensure Culinary Standards and Responsibilities** * Manage kitchen shift operations and ensure adherence to all food-and-beverage policies, standards, and procedures. * Estimate daily food preparation requirements weekly and communicate those requirements to kitchen staff daily. * Assist the Executive Chef with all kitchen operations and food preparation. * Prepare and cook, or oversee preparation and cooking of, various types of food regularly or for special guests or occasions. * Develop, design, or create new applications, ideas, relationships, systems, or products, including artistic contributions. * Assist in determining how dishes should be presented and perform decorative culinary displays. * Maintain food purchasing, receiving, and storage standards. * Ensure compliance with food handling and sanitation standards. * Fulfill all responsibilities of kitchen management personnel and staff as required. * Recognize quality products, presentations, and flavors. * Ensure compliance with all applicable laws and regulations. * Follow appropriate handling methods and temperatures for all foods. * Operate and maintain all departmental equipment and report malfunctions. * Inspect raw and cooked food quality to ensure compliance with standards. **Lead Kitchen Operations** * Supervise and coordinate activities of prep cooks and kitchen staff. * Lead shifts while personally preparing food and fulfilling requests according to specified requirements. * Use interpersonal and communication skills to guide, influence, and encourage others; advocate sound financial/business decisions; demonstrate honesty/integrity; lead by example. * Encourage and foster mutual trust, respect, and cooperation among team members. * Set an example by demonstrating appropriate behavior. * Maintain staff productivity levels. * Ensure staff understand expectations and contributing factors. * Establish and maintain open, collaborative relationships with staff, and ensure staff do the same within the team. * Ensure hotel policies are applied fairly and consistently. * Communicate performance expectations based on each position’s job description. * Recognize successful performance and achievement of desired outcomes. **Ensure Exceptional Guest Service** * Deliver service that exceeds expectations to achieve guest satisfaction and retention. * Manage daily operations to ensure quality and standards, meeting guest expectations every day. * Set a positive example for guest relations. * Empower staff to deliver exceptional guest service. * Interact with guests and obtain feedback on product quality and service levels. * Handle guest issues and complaints. **Maintain Culinary Goals** * Achieve and exceed goals, including performance goals, budgetary goals, and team goals. * Establish specific goals and plans to prioritize, organize, and complete work. * Utilize labor management systems to effectively schedule business needs and track employee time and attendance. * Train staff on safety procedures. **Manage and Conduct Human Resources Activities** * Identify others’ development needs and coach, mentor, or otherwise assist them in enhancing knowledge or skills. * Improve service quality through communication and assisting individuals in understanding guest needs, providing guidance, feedback, and personal coaching when necessary. * Participate in the employee performance evaluation process and provide feedback as needed. * Escalate issues to the Department Manager and Human Resources as required. **Other Responsibilities** * Provide information to supervisors, colleagues, and subordinates via telephone, written form, email, or in person. * Analyze information and evaluate results to select the best solution and solve problems. * Attend and participate in all relevant meetings. *Marriott International is committed to being an equal opportunity employer, welcoming all individuals and offering employment opportunities to everyone. We actively foster an inclusive environment that respects and celebrates the unique backgrounds of all employees. Our greatest strength lies in the rich blend of cultures, talents, and experiences across our global workforce. We pledge zero tolerance for discrimination on any legally protected basis, including disability, veteran status, or any other category protected under applicable law.* Join the Sheraton family and become part of our global community. Since 1937, Sheraton has served as a gathering place where people connect and build relationships. Sheraton associates welcome guests with warmth and belonging in more than 400 communities worldwide. We enthusiastically welcome guests with memorable experiences and thoughtful service. If you thrive in teamwork and enjoy delivering exceptional experiences, begin your next career opportunity with Sheraton Hotels. Join us in fulfilling Sheraton’s brand mission: "Where the World Gathers." By joining Sheraton Hotels & Resorts, you join Marriott International’s extraordinary portfolio of brands. Launch your journey **here**, realize your personal value, **pursue** your life goals, **join** an outstanding international team, and **showcase** your authentic self.