Sous Chef

Description

Position Overview: Responsible for the overall success of daily kitchen operations by leading staff and managing food and beverage functions, demonstrating culinary skills while continuously enhancing guest and employee satisfaction. Position Highlights: 1. Lead kitchen operations, ensuring culinary standards and accountability 2. Develop and motivate team members to build collaborative relationships 3. Deliver exceptional guest service and manage human resources activities **Additional Information** **Job Number**26069427 **Job Category**Food and Beverage \& Culinary **Location**P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Position Overview** Responsible for the overall success of daily kitchen operations. Demonstrate culinary skills through hands-on task execution while leading staff and managing all food and beverage-related functions. Strive to continuously improve guest and employee satisfaction while maintaining operational budgets. Oversee all kitchen areas to ensure consistent high-quality product delivery. Responsible for coaching and developing staff, including direct reports. Must ensure compliance with sanitation and food safety standards. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 4 years of experience in kitchen, food and beverage, or related fields. Or * Two-year degree in Culinary Arts, Hotel and Restaurant Management, or related field from an accredited college/university; 2 years of experience in kitchen, food and beverage, or related fields. **Core Job Activities** **Ensure Culinary Standards and Accountability** * Manage kitchen shift operations and ensure adherence to all food and beverage policies, standards, and procedures. * Estimate daily food preparation requirements weekly and communicate them to kitchen staff daily. * Assist the Executive Chef with all kitchen operations and food preparation. * Prepare and cook various types of food regularly or for special guests/occasions. * Develop, design, or create new applications, ideas, relationships, systems, or products, including artistic contributions. * Assist in determining how dishes should be presented and perform decorative food presentations. * Maintain standards for food purchasing, receiving, and storage. * Ensure compliance with food handling and sanitation standards. * Fulfill all responsibilities of kitchen management personnel and staff as required. * Recognize quality products, presentations, and flavors. * Ensure compliance with all applicable laws and regulations. * Follow appropriate handling methods and temperatures for all foods. * Operate and maintain all departmental equipment and report malfunctions. * Inspect raw and cooked food quality to ensure standards are met. **Lead Kitchen Operations** * Supervise and coordinate activities of prep cooks and kitchen staff. * Lead shifts while personally preparing food and fulfilling requests according to specifications. * Use interpersonal and communication skills to guide, influence, and encourage others; advocate sound financial/business decisions; demonstrate honesty/integrity; lead by example. * Encourage and foster mutual trust, respect, and cooperation among team members. * Set an example by modeling appropriate behavior. * Maintain staff productivity levels. * Ensure staff understand expectations and contributing factors. * Establish and maintain open, collaborative relationships with staff and ensure staff do the same within the team. * Ensure hotel policies are applied fairly and consistently. * Communicate performance expectations based on each position’s job description. * Recognize successful performance and achievement of expected outcomes. **Ensure Exceptional Guest Service** * Deliver service that exceeds expectations to achieve guest satisfaction and retention. * Manage daily operations to ensure quality and standards are met and guest expectations are fulfilled daily. * Set a positive example for guest relations. * Empower staff to deliver exceptional guest service. * Interact with guests and gather feedback on product quality and service levels. * Handle guest issues and complaints. **Maintain Culinary Objectives** * Achieve and exceed objectives, including performance goals, budget targets, and team goals. * Establish specific goals and plans to prioritize, organize, and complete work. * Utilize labor management systems to effectively schedule business needs and track staff time and attendance. * Train staff on safety procedures. **Manage and Conduct Human Resources Activities** * Identify others’ development needs and coach, mentor, or otherwise assist them in enhancing knowledge or skills. * Improve service quality through communication and assisting individuals in understanding guest needs, providing guidance, feedback, and personal coaching as needed. * Participate in the employee performance evaluation process and provide feedback as required. * Escalate issues to the department manager and Human Resources as necessary. **Other Responsibilities** * Provide information to supervisors, colleagues, and subordinates via telephone, written form, email, or in person. * Analyze information and evaluate results to select the best solution and solve problems. * Attend and participate in all relevant meetings. *Marriott International is committed to being an equal opportunity employer and welcomes all applicants, offering them equal employment opportunities. We strive relentlessly to foster a work environment that values and celebrates the unique backgrounds of our employees. The intersection of our employees’ cultures, talents, and experiences is our greatest strength. We commit to not discriminating against any individual on the basis of any protected characteristic, including disability, veteran status, or any other characteristic protected by applicable law.* Join the Sheraton family and become part of our global community. Since 1937, Sheraton has served as a gathering place where people connect with one another. Sheraton associates welcome guests into a sense of belonging across more than 400 communities worldwide. We warmly welcome guests with memorable experiences and thoughtful service. If you possess strong teamwork skills and delight in delivering exceptional experiences, consider launching your next career opportunity with Sheraton Hotels. Join us in fulfilling our brand mission: "Where the World Gathers." By joining Sheraton Hotels & Resorts, you join Marriott International’s extraordinary portfolio of brands. **Set Sail From Here**, realize your personal value, **Pursue** your life goals, **Integrate** into an outstanding international team, and **Express** your authentic self.