Director of Rooms

Description

Summary: Mandarin Oriental Muscat is seeking a Director of Rooms to lead and support all Rooms Division Heads of Department, ensuring exceptional guest experiences and operational excellence. Highlights: 1. Lead and support Rooms Division Heads of Department 2. Ensure exceptional guest satisfaction and quality service 3. Foster collaboration and an empowering work environment Mandarin Oriental Muscat is looking for a **Director of Rooms** to join our **Rooms** team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award\-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought\-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting\-edge of luxury experiences. **Mandarin Oriental Muscat** Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one\-of\-a\-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world\-class amenities and sweeping sea or mountain views. **Scope of Position** The Director of Rooms will lead and support all Rooms Division Heads of Department, including Front Office, Housekeeping, Laundry, Spa, and other related areas, in achieving their People, Product, and Profit objectives. This role oversees the day\-to\-day operational management of the Rooms Division, ensuring effective communication, alignment of service standards, operational efficiency, and financial performance. The Director of Rooms will provide leadership and strategic direction to ensure the Rooms Division contributes significantly to the overall success of the hotel through exceptional guest experiences, quality service, and profitability. **Key Responsibilities** * Oversee the daily operations of the Rooms Division, ensuring seamless coordination between Front Office, Housekeeping, Laundry, Spa, and other related departments. * Control and analyze divisional costs to ensure performance remains within budget and financial targets are achieved. * Establish and manage annual departmental operating budgets, capital expenditure, and manpower planning. * Maximize room revenue and occupancy through effective rate control, inventory management, and operational decision\-making. * Ensure exceptional guest satisfaction from arrival to departure, in line with MOHG Legendary Quality Experiences (LQEs), MOHG Pillars, and MOQA standards. * Actively gather and utilize guest feedback and preferences to improve products, services, and operational efficiency. * Enhance and continuously improve the Rooms Division product and service offering in response to market trends and guest expectations. * Maintain consistency and quality standards across all Rooms Division operations. * Work closely with the Executive Housekeeper to ensure excellent standards of cleanliness, hygiene, and laundry operations throughout the hotel. * Work closely with Spa leadership to oversee spa operations, ensuring service excellence, guest satisfaction, revenue performance, and alignment with MOHG standards and wellness offerings. * Oversee outsourced service providers related to Rooms operations to ensure compliance with MOHG standards and identify opportunities for service, quality, and cost improvements. * Monitor and handle guest complaints and operational issues promptly, professionally, and effectively. * Prepare and present regular performance reports on Rooms Division operations, including budget performance, profitability, guest satisfaction, and human resources metrics. * Support hotel leadership by contributing operational insights and recommendations to improve service delivery, guest experience, and profitability. * Lead the recruitment, training, development, and performance management of Rooms Division colleagues in accordance with MOHG policies. * Foster strong collaboration and teamwork across all hotel divisions to ensure alignment and operational excellence. * Create an empowering and motivating work environment that encourages accountability, ownership, and high performance among team members. * Review and structure departmental duties and workflows to ensure operational efficiency, clarity, and logical work processes. * Use analytical thinking, sound judgment, and operational expertise to identify challenges, implement solutions, and drive continuous improvement. **Our commitment to you** * Learning \& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the \#MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath \& Colleague Wellness. Finding the right work\-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.