Customer Success Executive

Description

Summary: Wadiaa is seeking a customer-focused Customer Success Executive to onboard investors and SME clients, build relationships, and help them maximize value from their innovative crowdfunding platform. Highlights: 1. Help clients succeed on an innovative crowdfunding platform 2. Work in a collaborative and customer-focused environment 3. Opportunities for career growth and professional development **Customer Success Executive \| Wadiaa** Help clients succeed on an innovative crowdfunding platform. **Wadiaa** is looking for a customer\-focused Customer Success Executive to deliver an exceptional experience for investors and SME clients. You'll support customer onboarding, build lasting relationships, and help clients get the most value from our fintech platform. **Key Responsibilities:** * Onboard new investors and SME clients to the platform * Build strong customer relationships and deliver ongoing support * Respond to enquiries via phone, email, chat, and other channels * Resolve customer issues and escalate complex cases when needed * Guide clients through platform features and investment processes * Monitor customer engagement and identify opportunities to improve retention * Maintain accurate customer records and prepare support reports * Collaborate with Product, Operations, Business Development, and Compliance teams to enhance the customer experience **Skills \& Experience** * Bachelor's degree in Business, Finance, Marketing, or a related field * Experience in customer success, customer service, account management, or client relations * Excellent communication and relationship\-building skills * Strong problem\-solving and organisational abilities * Proficiency in Microsoft Office and CRM software * Ability to manage multiple client accounts in a fast\-paced environment **Preferred Qualifications** * Experience in fintech, banking, financial services, or SaaS * Knowledge of crowdfunding, digital finance, or investment products * Familiarity with CRM platforms such as HubSpot, Salesforce, or Zoho * Fluency in English; Arabic is an advantage **Why Join Wadiaa?** Be part of an innovative fintech company transforming crowdfunding Work in a collaborative and customer\-focused environment Enjoy opportunities for career growth and professional development Help businesses and investors achieve their financial goals *Apply now and make a real impact by delivering outstanding customer success at Wadia.* Pay: From RO1,100\.000 per month Work Location: In person