HOSTESS

Description

Summary The Hostess is responsible for providing a warm and friendly welcome to guests, managing reservations, and ensuring a smooth flow of guests into the dining area. This role plays a key part in creating a positive first impression and setting the tone for guests' dining experience by maintaining an organized and efficient seating process. General Responsibility * Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues. * Able to provide information regarding the hotel’s facilities \& services. * Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation. * Always present a clean and tidy appearance in accordance with the hotel’s grooming standards. * Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs. * Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues. * Care about your environment and make sure it is tidy and well maintained, including linen, silverware, chinaware, and glassware. * Conduct mise\-en\-place work required and ensures that the expected standard and regulations are implemented appropriately. * Ensure, maintains and controls the cleanliness, completeness and replenishments of service station. * Be reliable and ensure you are at work on time. * Know your role in case of emergency such as bomb threat, flood, fire etc. * Understand the Employee Handbook and comply with the standards it outlines. * Carry out all professionally reasonable instruction given by your supervisor. * Report all incidents, accidents and guest complaints in briefings. * Actively recording, and sharing any guest preferences, likes and dislike. * Attends formal training held by manpower or outlet regarding to Food \& Beverage service quality standard expectation and future career development Technical Expertise * Know the menu/special promotions and assist guests with recommendations. * Provide service to guests in accordance with service standards. * Handle guest billing duties in accordance with policies \& procedures. * Ensure all opening and closing duties are implemented in accordance with established standards. IN ROOM DINING * Providing to Communcation Host regarding the non\-available items. * Deliver F\&B to the Butler station and set up in accordance with established standards. * Pick up dirty Clearance from butler station * Handle cashiering duties in accordance with policies \& procedures. BAR * Opening and closing part stock inventory to ensure the items are available and well maintained. * Following the standards recipes. * Always monitoring the products/ingredient to maintain the quality at highest level. BANQUET * Provide service to guests in accordance with service standards. * Store all equipment neatly and correctly in their assigned area. * To clean \& maintain all equipment regularly. * Work and supervising casual worker up to the standard. * Responsible for the set up and extra mise\-en\-place. Qualifications * Previous experience as a Hostess or in a customer\-facing role in the hospitality industry is preferred. * Excellent communication and interpersonal skills. * A friendly and approachable demeanor with a passion for delivering outstanding guest service. * Ability to remain calm and composed during busy or high\-pressure situations. * Fluency in English (additional languages are a plus).