Custom Orders Support Lead

Description

Summary: Lead custom order workflows and ensure exceptional customer experiences, coordinating with clients and internal teams for timely and accurate delivery. Highlights: 1. Lead high-impact customer support operations 2. Be part of a creative company shaping custom design solutions 3. Collaborative, innovative, and client-focused work culture Job Opportunity: Custom Orders Support Lead **Location:** Salalah, Oman **Company:** Backwoods Laser About Us Backwoods Laser is a creative design and manufacturing company specializing in precision laser cutting, engraving, and custom\-made products. We pride ourselves on delivering unique, high\-quality solutions tailored to client needs. To strengthen our operations in Salalah, we are seeking a dedicated **Custom Orders Support Lead** to oversee custom order workflows and ensure exceptional customer experiences. Role Overview The **Custom Orders Support Lead** will be responsible for managing the end\-to\-end process of custom orders, coordinating with clients, and ensuring timely and accurate delivery. This role requires strong organizational skills, customer service expertise, and the ability to balance creativity with operational efficiency. Key Responsibilities * Lead and manage the custom orders support team. * Serve as the primary point of contact for clients placing custom orders. * Coordinate with design and production teams to ensure order accuracy. * Monitor order progress and resolve issues proactively. * Maintain detailed records of client specifications and order history. * Prepare reports on custom order performance and customer satisfaction. * Train and mentor staff to deliver consistent, high\-quality support. * Ensure compliance with company standards and quality assurance processes. Qualifications * Bachelor’s degree in Business Administration, Operations, or related field. * 5–8 years of experience in customer support, order management, or operations, with at least 3 years in a leadership role. * Strong knowledge of custom order processes and client coordination. * Excellent organizational, interpersonal, and communication skills. * Ability to manage multiple priorities in a fast\-paced environment. * Fluency in English; Arabic is a strong advantage. Why Join Us? * Be part of a creative company shaping custom design solutions in Oman. * Lead high\-impact customer support operations with regional influence. * Competitive salary and benefits package. * Opportunities for professional growth and career advancement. * Collaborative, innovative, and client\-focused work culture. Pay: Up to RO1,250\.000 per month Work Location: In person