Mgr-Restaurant

Description

Job Summary: Manage restaurant, bar, and room service operations to ensure exceptional guest service, lead teams, and manage human resources activities while maintaining high standards of sanitation and financial performance. Key Responsibilities: 1. Supervise daily operations to ensure service and sanitation standards. 2. Lead and motivate team members to ensure efficient collaboration. 3. Deliver exceptional customer service and handle guest issues and complaints. **Additional Information** **Job Number**26107191 **Job Category**Food and Beverage \& Culinary **Location**Madinat Al Irfan, Airport Heights, Muscat, Oman, Oman, 113 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Responsibilities include restaurant/bar and room service (where applicable). Supervise daily restaurant operations, assist in menu development, maintain sanitation standards, and support servers and hosts/hostesses with floor cleaning during peak dining hours. Continuously strive to enhance guest and employee satisfaction and maximize financial performance within the area of responsibility. Identify training needs required to achieve goals and then implement plans. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 4 years of experience in food and beverage, kitchen, or related field. Or * Two-year degree from an accredited college/university in Food Service Management, Hotel and Restaurant Management, Hospitality Management, Business Administration, or related field; 2 years of experience in food and beverage, kitchen, or related field. **Core Work Activities** **Manage Daily Operations** * Supervise and manage staff. Oversee all daily operations. Maintain thorough knowledge of staff positions to fulfill duties in staff absences. * Maintain service and sanitation standards for restaurants, bars/lounges, and room service areas. * Review staffing levels to ensure guest service, operational needs, and financial objectives are met. **Lead the Food and Beverage Team** * Use interpersonal and communication skills to lead, influence, and encourage others; promote sound financial/business decisions; demonstrate honesty/integrity; serve as a role model. * Encourage and build mutual trust, respect, and cooperation among team members. * Serve as a role model by demonstrating appropriate behavior. * Identify developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge or skills. * Establish specific goals and plans to prioritize, organize, and complete work. * Ensure and maintain staff productivity levels. * Provide leadership, vision, and direction to align departmental goals and prioritize them effectively and efficiently. * Ensure compliance with all food and beverage policies, standards, and procedures through training, supervision, follow-up, and enforcement. * Ensure compliance with all applicable laws and regulations. * Ensure adherence to food handling and sanitation standards. * Ensure staff awareness of local, state, and federal alcohol laws. * Establish and maintain open, collaborative relationships with staff and ensure staff do the same within the team. * Develop guidelines to inform staff about expectations and factors. * Supervise alcoholic beverage service in accordance with local laws. **Ensure Exceptional Guest Service** * Deliver service that exceeds expectations to achieve guest satisfaction and retention. * Improve service quality through communication and assistance in understanding guest needs, and provide guidance, feedback, and personal coaching when needed. * Manage daily operations to ensure quality and standards are consistently met to satisfy guest expectations every day. * Demonstrate leadership in guest reception, exemplify exceptional guest service, and foster a positive atmosphere for guest relations. * Empower staff to deliver exceptional guest service. * Serve as a role model for restaurant guest service, set an example of exceptional guest service, and foster a positive atmosphere for guest relations. * Handle guest issues and complaints. * Conduct informal meetings with guests during or after their meal to gather feedback on food quality, service level, and overall satisfaction. * Ensure corrective actions are taken to continuously improve service effectiveness. * Include guest satisfaction as part of departmental meetings and focus on continuous improvement. * Manage service delivery at the outlet to ensure high-quality service throughout the guest journey (e.g., greeting by host/hostess, speed of order processing and food delivery, fulfillment of special requests, payment collection, and invitation to return). **Manage and Conduct Human Resources Activities** * Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. * Identify educational needs of others, develop formal education or training programs or courses, and teach or coach others. * Ensure fair and equitable treatment of staff. Strive to improve staff retention. * Ensure staff receive ongoing training to understand guest expectations. * Solicit staff feedback, adopt an “open-door” policy, and review staff satisfaction results to identify and resolve staff issues or concerns. * Strive to improve service performance. * Ensure recognition is achieved across all areas of responsibility. **Other Responsibilities** * Provide information to supervisors, colleagues, and subordinates via telephone, in writing, by email, or in person. * Analyze information and evaluate results to select the best solution and solve problems. * Assist servers and hosts/hostesses with floor cleaning during meal periods and high-demand times. * Recognize quality products and presentations. * Supervise daily shift operations in the absence of the Assistant Restaurant Manager. * Supervise departmental financial aspects, including purchasing and invoice payments. *Marriott International is committed to being an equal opportunity employer and welcomes all applicants, providing equal employment opportunities. We strive relentlessly to create a workplace that values and celebrates the unique backgrounds of our employees. The blending of our employees’ cultures, talents, and experiences is our greatest strength. We commit to not discriminating against any individual based on any protected characteristic, including disability, veteran status, or any other characteristic protected by applicable law.* Marriott Hotels meticulously refine the art of hospitality, seizing every opportunity for innovation to deliver a familiar, comforting experience to guests worldwide. Join Marriott Hotels as an extraordinary host and uphold our service philosophy: “Always demonstrate exceptional hospitality.” Anticipate guest needs and extend sincere, thoughtful service to sustain and elevate our brand legacy. As a global leader in the hospitality industry, Marriott Hotels sincerely invites you to join us and discover abundant opportunities. By joining Marriott Hotels, you become part of Marriott International’s extraordinary portfolio of brands. **Set sail from here**, realize your personal value, **pursue** your life goals, **integrate** into an outstanding international team, and **express** your authentic self. JW Marriott Hotels is a luxury hotel brand under Marriott International, with over 100 hotels and resorts located in major cities and resort destinations worldwide. JW Marriott embraces a people-first brand culture, believing deeply that our employees are the foundation of our success—happy employees create satisfied guests. JW Marriott associates are confident, innovative, genuine, and perceptive, embodying the exceptional qualities of J. Willard Marriott, the founder of Marriott International and namesake of the brand. We welcome you to join us as part of the JW Marriott family and experience a uniquely rewarding work environment where camaraderie thrives in a diverse setting. JW Marriott offers training, development, and recognition opportunities, enabling you to fully channel your professional passion within a luxurious environment focused on holistic well-being. Extraordinary guest service begins with caring for our people. This is JW’s extraordinary hospitality. By joining JW Marriott Hotels, you become part of Marriott International’s extraordinary portfolio of brands. **Set sail from here**, realize your personal value, **pursue** your life goals, **integrate** into an outstanding international team, and **express** your authentic self.