Customer Service Advisor

Description

Summary: A Customer Service Advisor assists customers with inquiries, requests, and complaints to ensure satisfaction by providing accurate information and effective solutions. Highlights: 1. Respond to customer queries via phone, email, or live chat 2. Strong written and verbal communication skills 3. Ability to handle multiple tasks under minimal supervision at MICRO BUSINESS SOLUTIONS we need a Customer Service Advisor is responsible for assisting customers with inquiries, requests, and complaints in a professional and timely manner. The role focuses on ensuring customer satisfaction by providing accurate information and effective solutions. **Key Responsibilities:** * Respond to customer queries via phone, email, or live chat. * Record all customer interactions accurately in the system. * Follow up on pending requests or unresolved cases. * Communicate clearly and courteously with customers at all times. * Identify recurring issues and report them to the relevant department. * Maintain confidentiality of customer information. * Support company service standards and operational procedures. **Qualifications and Skills:** * Diploma or equivalent qualification required. * Prior experience in a customer service or administrative role preferred. * Strong written and verbal communication skills. * Good time management and organizational abilities. * Proficiency with basic computer systems and CRM tools. * Ability to handle multiple tasks under minimal supervision. * Patient, detail\-oriented, and able to work effectively in a team. **Working Conditions:** * Full\-time position. * May require weekend or shift work depending on business needs. Job Type: Full\-time Job Type: Full\-time Pay: RO450\.000 \- RO600\.000 per month Work Location: In person