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Summary: This role involves developing customer accounts, promoting digital products, and ensuring high-quality customer interactions while focusing on value creation for both customers and the company. Highlights: 1. Develop customer accounts and promote digital products 2. Ensure high-quality customer interactions and value creation 3. Collaborate effectively and maintain a positive attitude Description **Reports to:** Senior Manager Sales **Main Objectives of this position:** * Develop the small to medium size customer account portfolio regarding volume and revenue, whilst also promoting the digital products of Hapag\-Lloyd to the customers. * Ensure the highest level of quality when interacting with them being customer\-oriented and creating value for customers as well as for Hapag\-Lloyd. CorporateDescription With a fleet of 313 modern container ships and a total transport capacity of 2\.5 million TEU, Hapag\-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag\-Lloyd has a container capacity of 3\.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal \& Infrastructure segment, Hapag\-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal \& Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities. OrganizationDescription Qualifications **Qualifications and Technical Job Requirements:** * University degree or equivalent. * High level of proficiency in both written and spoken English. * Proficiency in utilizing MS Office, FIS knowledge and Salesforce. * Strong ability to collaborate effectively and exhibit a strong team spirit. * Maintain a positive attitude and adhere to established guidelines. * Receptive and be able to grasp new ideas and the ability to self\-motivate for personal development. Responsibilities **Main Tasks:** * Prepare and conduct calls, report on leads generated in Salesforce, and follow up to nurture potential business opportunities. * Manage case information and update within Salesforce. * Collaborate with the TM, provide feedback on market conditions including rate trends, competitor activities, and market insights as needed to ensure effective engagement. * Build and foster strong internal relationships to enhance the overall customer experience. * Prepare rate quotations, filtering of rate request to align with the company's strategic goals and optimize vessel utilization for volume and profitability. * Follow\-up on customer inquiries and potential business, free time and pricing approval requests. * Ensure timely completion of administrative tasks such as RA filing, FMC filing, handover to CS when necessary.
