Reservation Supervisor - Omani National

Description

Reservation Supervisor \- Omani National * 543707 * Rooms * Full time * Mandarin Oriental, Muscat **Reservations Supervisor** Mandarin Oriental Muscat is looking for a **Reservations Supervisor** to join our **Reservation** team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award\-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought\-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting\-edge of luxury experiences. **Mandarin Oriental Muscat** Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one\-of\-a\-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world\-class amenities and sweeping sea or mountain views. **As Reservations Supervisor, you will be responsible for the following duties:** * Assist the Reservations Manager to oversee the Reservations Department to ensure an effective daily workflow and the delivery of exceptional level of service. * Assist in the managing, training and developing of the team. * Execute direction and lead the Reservations team to ensure both revenue and quality targets are achieved. * Ensure team members are developed effectively and generate a culture of high\-quality standards for relationship building, customer service and selling techniques. * Build strong relationships with guests and team members in order to gain full understanding of their needs and work to serve them effectively. * Ensure proper implementation of reservations procedures and maximize conversion ratios. * Actively promote upselling and cross\-selling within the reservations team. **As Reservations Supervisor, we expect from you:** * 3 years of work experience in Reservations with same capacity, preferably in luxury hotel * Degree holder in hotel management or other related disciplines * Excellent communication skills and fluent in both written and spoken English * Excellent organizational and computer skills **Our commitment to you** * Learning \& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the \#MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath \& Colleague Wellness. Finding the right work\-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. * Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.