Summary: Crowne Plaza Resort Salalah is seeking a passionate and detail-oriented Reservations Agent to be the first point of contact for guests, creating memorable first impressions through professional and personalized service. Highlights: 1. Handle all reservation inquiries via phone, email, and online channels 2. Promote hotel facilities and upsell room categories to maximize revenue 3. Collaborate with Front Office, Sales, and Revenue teams for smooth operations Do you picture yourself as a Reservations Agent? At Crowne Plaza Resort Salalah, our goal is to make business travel work — and that’s where YOU come in. When you join Crowne Plaza Resort Salalah, you are more than just your job title. We look for energetic, confident, and ambitious individuals who excel in their roles and help our guests succeed. Set on 45 acres of beautiful tropical gardens and a long stretch of pristine sandy beach, Crowne Plaza Resort Salalah is perfectly positioned for business, meetings, and leisure travel. We are currently looking for a passionate and detail\-oriented Reservation Agent to join our team. As a Reservation Agent, you will be the first point of contact for our guests, creating memorable first impressions through professional and personalized service. A little taste of your day\-to\-day Every day is different, but you’ll mostly be: * Handle all reservation inquiries via phone, email, and online channels in a timely and professional manner * Accurately input, modify, and manage reservations using hotel systems * Promote hotel facilities, services, and upsell room categories to maximize revenue * Maintain knowledge of room availability, rates, promotions, and packages * Ensure all guest information is recorded correctly and confidentially * Coordinate with Front Office, Sales, and Revenue teams to ensure smooth operations * Deliver service in line with IHG’s True Hospitality service culture What do we need from you? * Diploma or Bachelor’s Degree in Hospitality Management, Hotel Administration, Business Administration, or related field preferred * Previous experience in reservations, front office, or customer service (hotel experience preferred) * Strong communication skills in English (additional languages are an advantage) * Familiarity with Opera PMS or similar reservation systems * Excellent attention to detail and organizational skills * Sales\-oriented mindset with the ability to upsell effectively * Positive attitude and ability to work in a fast\-paced environment * Flexibility to work shifts, weekends, and holidays Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.