Mgr-Restaurant

Description

Job Summary: This position is responsible for supervising the daily operations of the restaurant/bar and room service, assisting with menu development, maintaining sanitation standards, and striving to enhance guest and employee satisfaction as well as financial performance. Key Highlights: 1. Supervising and managing staff and all daily operations 2. Delivering exceptional customer service to achieve guest satisfaction 3. Providing leadership, vision, and direction to effectively and efficiently align departmental goals **Additional Information** **Job Number**26098903 **Job Category**Food and Beverage \& Culinary **Location**Madinat Al Irfan, Airport Heights, Muscat, Oman, Oman, 113 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Responsibility areas include restaurant/bar and room service (where applicable). Supervise daily restaurant operations, assist with menu development, maintain sanitation standards, and assist servers and hosts/hostesses with floor cleaning during peak dining hours. Continuously strive to improve guest and employee satisfaction and maximize financial performance within the area of responsibility. Identify training needs required to achieve goals, then implement plans. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 4 years of experience in food and beverage, kitchen, or related field. Or * Two-year degree from an accredited college/university in Food Service Management, Hotel and Restaurant Management, Hospitality Management, Business Administration, or related field; 2 years of experience in food and beverage, kitchen, or related field. **Core Work Activities** **Managing Daily Operations** * Supervise and manage staff. Manage all daily operations. Maintain thorough knowledge of staff positions to fulfill duties in staff absences. * Maintain service and sanitation standards in the restaurant, bar/lounge, and room service areas. * Review staffing levels to ensure guest service, operational needs, and financial objectives are met. **Leading the Food and Beverage Team** * Use interpersonal and communication skills to lead, influence, and encourage others; support sound financial/business decisions; demonstrate honesty/integrity; serve as a role model. * Encourage and build mutual trust, respect, and cooperation among team members. * Serve as a role model by demonstrating appropriate behavior. * Identify developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge or skills. * Set specific goals and plans to prioritize, organize, and complete work. * Ensure and maintain employee productivity levels. * Provide leadership, vision, and direction to effectively and efficiently align and prioritize departmental goals. * Ensure compliance with all food and beverage policies, standards, and procedures through training, supervision, follow-up, and enforcement. * Ensure compliance with all applicable laws and regulations. * Ensure adherence to food handling and sanitation standards. * Ensure staff awareness of local, state, and federal alcohol laws. * Establish and maintain open, collaborative relationships with staff and ensure staff do the same within the team. * Develop guidelines to inform staff about expectations and factors. * Supervise alcoholic beverage service in accordance with local laws. **Ensuring Exceptional Customer Service** * Deliver service that exceeds expectations to achieve guest satisfaction and retention. * Improve service quality through communication and assistance to help individuals understand guest needs, and provide guidance, feedback, and personal coaching when needed. * Manage daily operations to ensure quality and standards are consistently met to fulfill guest expectations every day. * Demonstrate leadership in guest relations, exemplify exceptional customer service, and foster a positive atmosphere for guest relationships. * Empower staff to deliver exceptional customer service. * Serve as a role model for restaurant guest service, set an example of exceptional customer service, and foster a positive atmosphere for guest relationships. * Handle guest issues and complaints. * Conduct informal meetings with guests during or after their meal to gather feedback on food quality, service level, and overall satisfaction. * Ensure corrective actions are taken to continuously improve service effectiveness. * Include guest satisfaction as part of departmental meetings and focus on continuous improvement. * Manage service delivery at the outlet to ensure high-quality service throughout the guest journey—from arrival to departure (e.g., host/hostess greeting, order processing and food delivery speed, fulfillment of special requests, payment, and invitation to return). **Managing and Conducting Human Resources Activities** * Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. * Identify educational needs of others, develop formal education or training programs or courses, and teach or coach others. * Ensure fair and equitable treatment of employees. Strive to improve employee retention. * Ensure employees receive ongoing training to understand guest expectations. * Solicit employee feedback, adopt an "open-door" policy, and review employee satisfaction results to identify and address employee issues or concerns. * Strive to improve service performance. * Ensure recognition is received across all areas of responsibility. **Other Responsibilities** * Provide information to supervisors, colleagues, and subordinates via telephone, written communication, email, or in person. * Analyze information and evaluate results to select the best solution and solve problems. * Assist servers and hosts/hostesses with floor cleaning during dining hours and high-demand periods. * Recognize quality products and displays. * Supervise daily shift operations in the absence of the Assistant Restaurant Manager. * Oversee departmental financial aspects, including purchasing and invoice payments. *Marriott International is committed to being an equal opportunity employer and welcomes all applicants, providing equal employment opportunities. We strive relentlessly to create a work environment that values and celebrates the unique backgrounds of our employees. The interplay of our employees' cultures, talents, and experiences is our greatest strength. We pledge not to discriminate on the basis of any protected characteristic, including disability, veteran status, or any other characteristic protected by applicable law.* Marriott Hotels deeply studies the art of hospitality, embraces every opportunity for innovation, and delivers a comfortably familiar experience to guests from around the world. Become an extraordinary Marriott Hotels Host, carrying forward the service philosophy of "Always demonstrating exceptional hospitality." Anticipate guest needs and extend sincere, attentive service to sustain and advance our brand legacy. As a global benchmark in the hotel industry, Marriott Hotels sincerely invites you to join us and discover abundant opportunities. Joining Marriott Hotels means joining Marriott International’s extraordinary portfolio of brands. **Set Sail From Here**, realize your personal value, **Pursue** your life goals, **Integrate** into an outstanding international team, and **Showcase** your authentic self. JW Marriott Hotels is a luxury hotel brand under Marriott International, with over 100 hotels and resorts located in major cities and resort destinations worldwide. JW Marriott embraces a people-first brand culture, firmly believing that employees are the foundation of our success—happy employees create satisfied guests. JW Marriott team members are confident, innovative, genuine, and perceptive, embodying the exceptional qualities of J. Willard Marriott, the founder of Marriott International and namesake of the brand. We welcome you to join us as part of the JW Marriott family, experiencing a work environment unlike any other and feeling camaraderie in a diverse setting. JW Marriott offers training, development, and recognition opportunities, enabling you to fully express your professional passion in a luxurious environment focused on holistic well-being. Extraordinary hospitality begins with caring for our people. This is JW Caring Hospitality. Joining JW Marriott Hotels means joining Marriott International’s extraordinary portfolio of brands. **Set Sail From Here**, realize your personal value, **Pursue** your life goals, **Integrate** into an outstanding international team, and **Showcase** your authentic self.