Reservation Supervisor

Description

Summary: Crowne Plaza Resort Salalah is seeking a passionate and detail-oriented Reservations Supervisor to lead its team, drive revenue, and ensure exceptional guest service. Highlights: 1. Lead and supervise daily operations of the Reservations Department 2. Monitor room inventory and rates to maximize revenue opportunities 3. Train, coach, and develop Reservations Agents to enhance performance Do you picture yourself as a Reservations Supervisors? At Crowne Plaza Resort Salalah, our goal is to make business travel work — and that’s where YOU come in. When you join Crowne Plaza Resort Salalah, you are more than just your job title. We look for energetic, confident, and ambitious individuals who excel in their roles and help our guests succeed. Set on 45 acres of beautiful tropical gardens and a long stretch of pristine sandy beach, Crowne Plaza Resort Salalah is perfectly positioned for business, meetings, and leisure travel. We are looking for a passionate and detail\-oriented Reservations Supervisor to lead our reservations team and drive revenue performance while ensuring exceptional guest service standards. A little taste of your day\-to\-day * Supervise and support the daily operations of the Reservations Department * Ensure all reservations are handled accurately and in accordance with IHG brand standards * Monitor room inventory, rates, and availability to maximize revenue opportunities * Assist in forecasting, reporting, and analysis of booking trends * Ensure compliance with IHG policies, procedures, and service standards * Train, coach, and develop Reservations Agents to enhance performance * Handle guest inquiries, special requests, and escalated concerns professionally * Coordinate closely with Front Office, Sales, and Revenue teams What do we need from you? * Diploma or Bachelor’s degree in Hospitality Management or related field * Minimum 2–3 years’ experience in Reservations or Front Office, preferably within an international hotel brand * Previous supervisory experience preferred * Strong knowledge of hotel reservation systems (e.g., Opera PMS) * Good understanding of revenue management principles * Excellent communication and interpersonal skills * Strong organizational skills with attention to detail * Ability to work under pressure and meet deadlines Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.