Summary: Lead and inspire your team to create exceptional customer experiences, maintain operational excellence, and champion the brand's mission. Highlights: 1. Lead and inspire a high-performing team to deliver exceptional service. 2. Drive customer satisfaction through outstanding service and quality products. 3. Oversee daily operations, ensuring adherence to company standards. As a **Shift Supervisor / Team Leader** you will be at the heart of creating exceptional customer experiences and maintaining the highest operational standards. Your role is to lead and inspire your team, ensuring a welcoming atmosphere, impeccable service, and top\-quality products. You’ll manage all aspects of store operations while championing the brand's mission to delight every customer. **Key Responsibilities** **Customer Satisfaction \& Experience** * Ensure every customer enjoys an outstanding dining experience through exceptional service and product quality. * Foster a welcoming, friendly environment that prioritizes customer engagement and satisfaction. * Address customer feedback and complaints promptly and professionally, turning challenges into opportunities. * Implement and promote initiatives to enhance customer loyalty and brand experience. **Operational Excellence** * Oversee daily store operations, ensuring adherence to company standards in cleanliness, organization, and safety. * Monitor food preparation processes to maintain quality and consistency in every product served. * Manage inventory levels, stock rotation, and supply orders to avoid shortages or waste. * Conduct regular store audits to ensure compliance with health, safety, and hygiene regulations. **Team Leadership \& Development** * Recruit, train, and motivate a high\-performing team passionate about delivering exceptional service. * Set clear expectations, delegate tasks effectively, and monitor team performance. * Lead by example, demonstrating excellent customer service, problem\-solving, and operational skills. * Provide coaching and development opportunities to help team members reach their full potential. **Financial Performance** * Achieve store sales targets and profitability goals through effective cost management and upselling techniques. * Oversee cash handling, daily reconciliations, and adherence to financial protocols. * Monitor labor costs and adjust schedules to ensure operational efficiency. **Qualifications and Skills** * **Experience:** Minimum 3 years in a supervisory or managerial role in the food \& beverage or hospitality industry. * **Education:** Diploma or degree in hospitality, business management, or a related field is preferred. * Exceptional leadership and team\-building skills. * Strong focus on customer service and creating memorable experiences. * Proficiency in managing store operations, including inventory, staffing, and financial tasks. * Knowledge of food safety and hygiene practices. * Excellent problem\-solving and decision\-making abilities. **Why Join Us?** We don’t just make pizza; we create experiences that bring people together. As a Store In\-Charge, you’ll have the opportunity to lead a passionate team, deliver unforgettable moments for customers, and uphold the highest standards in every aspect of the business. Let’s shape the future of great dining experiences together! Job Type: Full\-time Work Location: In person