Customer Support Specialist

Description

Summary: Gateway Associates Services is seeking a Customer Support Specialist to assist clients with inquiries, coordinate service requests, and ensure timely delivery of support services. Highlights: 1. Serve as primary point of contact for customers 2. Work closely with internal teams to resolve issues 3. Support customer retention efforts by ensuring positive service experiences Gateway Associates Services is seeking a Customer Support Specialist to assist clients with inquiries, coordinate service requests, and ensure timely delivery of support services. This role serves as a primary point of contact for customers, working closely with internal teams to resolve issues and maintain high satisfaction levels. The position reports to the Customer Service Manager. **Key Responsibilities:** * Respond to customer inquiries received via phone and email regarding services, scheduling, and general information * Process service requests and coordinate with appropriate departments to ensure timely completion * Maintain accurate customer records and update account information in the company database * Track service status and provide regular updates to customers on progress * Resolve routine customer concerns and escalate complex issues to supervisors as needed * Prepare and send service\-related documents, including confirmations and follow\-up communications * Assist with scheduling appointments and coordinating between customers and service teams * Document all customer interactions and maintain organized records for future reference * Support customer retention efforts by ensuring positive service experiences **Requirements:** * High school diploma or equivalent; additional certification in customer service is a plus * 1\+ years of experience in customer service, administrative support, or a similar role * Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer skills * Strong written and verbal communication skills in English; proficiency in Arabic is an advantage * Organizational skills with attention to detail and accuracy * Ability to manage multiple tasks and prioritize effectively * Professional demeanor with a customer\-focused approach * Ability to work independently and collaboratively within a team **Pay salary:** * Salary range: 800\-1000 omr **Employment Type:** * Full\-time **How to Apply:** apply at indeed Job Type: Full\-time