Service Advisor (m/f/d)

Description

Summary: We are looking for a Service Advisor to strengthen our service team — someone who delights customers with technical expertise, organizational skills, and a smile. Highlights: 1. Comprehensive customer service and consultation in the service department 2. Coordination of interfaces between workshop, parts department, and customers 3. Opportunities for professional development **Service Advisor (m/f/d)** ----------------------------- **Job Description:** Start your career with a strong team — built on competence, passion, and service orientation! To strengthen our dedicated service team, we are seeking a Service Advisor (m/f/d) starting immediately — someone who delights our customers with technical expertise, organizational skills, and a smile. ### **Your Responsibilities** * Personal and telephone support of our customers in the service department * Acceptance, planning, and processing of workshop orders * Preparation of cost estimates and invoices, plus transparent communication of services provided * Ensuring high customer satisfaction through professional consultation and reliable support * Consultation on additional services, accessories, and service offerings * Interface between workshop, parts department, and customers — you coordinate, mediate, and always maintain oversight * Handling of warranty and goodwill cases, plus communication with insurance companies and leasing companies * Monitoring of appointments and orders to ensure smooth operations **What We Expect:** * Completed technical or commercial vocational training in the automotive sector (e.g., Automotive Mechatronics Technician, Automotive Salesperson) or an equivalent qualification * Professional experience as a Service Advisor at an automobile dealership or in customer service is advantageous * Strong customer orientation, excellent communication skills, and organizational talent * Proficiency with IT systems and common dealer management systems * Team spirit, willingness to take initiative, and enthusiasm for interacting with people * Independent, reliable, and structured working style **What We Offer:** * A permanent full-time position in a family-owned company * A performance-based compensation model * Continuous professional development ### **Interested? \- Then apply now in less than two minutes!**