Senior Front Office Manager

Description

Summary: Ebenezer Hotel Apartments LLC is seeking a professional and customer-focused Senior Front Office Manager to oversee front desk operations and guest services, ensuring excellent guest experiences and supporting overall hotel performance. Highlights: 1. Lead and support front office staff to maintain service quality and efficiency 2. Be part of a growing hotel operations team 3. Opportunities for growth within the company **About the Role:** Ebenezer Hotel Apartments LLC is seeking a professional and customer focused Senior Front Office Manager to oversee front desk operations and guest services in Salalah, Dhofar. This role focuses on ensuring smooth daily operations, delivering excellent guest experiences, and supporting overall hotel performance. **Key Responsibilities:** * Front Office Operations: Oversee daily front desk activities including check in, check out, and guest services * Guest Experience: Ensure a high level of customer satisfaction and handle guest concerns when needed * Team Supervision: Lead and support front office staff to maintain service quality and efficiency * Coordination: Work closely with housekeeping and other departments to ensure smooth operations * Performance Monitoring: Track service quality and support improvements in operations * Reporting: Provide regular updates on operations and guest feedback **What We Are Looking For:** * Experience: Relevant experience in hotel front office or hospitality management * Skills: Strong communication, leadership, and customer service skills * Education: Degree or equivalent experience in hospitality or related field * Industry Knowledge: Understanding of hotel operations and guest service standards * Leadership: Ability to manage teams and handle daily operations **Why Join Us:** * Hospitality Industry Exposure: Be part of a growing hotel operations team * Leadership Role: Take on a key role in guest experience and front office management * Career Development: Opportunities for growth within the company * Team Environment: Work in a collaborative and service focused setting Job Types: Full\-time, Permanent Pay: RO800\.000 \- RO1,800\.000 per month Work Location: In person