Lead Community Support

Description

Summary: DVC Guy Digital is seeking a dedicated Lead Community Support professional to oversee community interactions and ensure outstanding service delivery, managing customer support operations and leading the support team. Highlights: 1. Lead high-impact support initiatives 2. Collaborative, innovative, and customer-focused work culture 3. Opportunities for professional growth and career advancement Job Opportunity: Lead Community Support **Location:** Salalah, Oman **Company:** DVC Guy Digital About Us DVC Guy Digital is a fast\-growing digital solutions company specializing in community engagement, customer experience, and innovative online platforms. We pride ourselves on building strong connections with users and delivering exceptional support across digital channels. To strengthen our operations in Salalah, we are seeking a dedicated **Lead Community Support** professional to oversee community interactions and ensure outstanding service delivery. Role Overview The **Lead Community Support** will be responsible for managing customer support operations, leading the support team, and ensuring that community members receive timely, effective, and empathetic assistance. This role requires strong leadership, communication skills, and a passion for building positive customer relationships. Key Responsibilities * Lead and manage the community support team to deliver exceptional service. * Oversee customer inquiries, complaints, and feedback across digital platforms. * Develop and implement support strategies to enhance customer satisfaction. * Monitor community engagement metrics and prepare performance reports. * Collaborate with product, marketing, and operations teams to improve user experience. * Train and mentor support staff to ensure consistency and professionalism. * Identify trends in customer feedback and recommend improvements. * Ensure compliance with company policies and service standards. Qualifications * Bachelor’s degree in Business Administration, Communications, or related field. * 5–8 years of experience in customer support or community management, with at least 3 years in a leadership role. * Proven track record of managing support operations in digital or tech\-driven environments. * Strong knowledge of customer service tools, CRM systems, and digital engagement platforms. * Excellent interpersonal, organizational, and communication skills. * Ability to manage multiple priorities in a fast\-paced environment. * Fluency in English; Arabic is a strong advantage. Why Join Us? * Be part of a dynamic digital company shaping community engagement in Salalah. * Lead high\-impact support initiatives with regional influence. * Competitive salary and benefits package. * Opportunities for professional growth and career advancement. * Collaborative, innovative, and customer\-focused work culture. Pay: Up to RO1,250\.000 per month Work Location: In person